Bright Pattern has integrated its multichannel cloud contact center software with Telegram, a cloud-based mobile and desktop messaging app, providing contact centers with an additional channel for serving customers.
Telegram allows users to send messages, video, and images over desktop or Android, iOS, Windows Phone, and Ubuntu Touch mobile devices. It is used by more than 100 million people each month, sending 15 billion instant messages daily. The application is available in English, Arabic, Spanish, German, Italian, Korean, Dutch, Portuguese, and Aragonese.
"Developing an integration with Telegram was a clear choice based on their worldwide adoption and the number of enterprises wishing to communicate with customers over instant messengers," said Konstantin Kishinsky, CEO of Bright Pattern, in a statement. "Along with our other messaging integration, such as; WeChat, Viber and Line, Bright Pattern is leading the contact center industry in mobile application channel availability."