Splashtop Announces On-Demand Support with Mobile

Splashtop, a provider of cross-device screen access, support, and collaboration, has launched Splashtop On-Demand Support (SOS) with Mobile, a remote support solution with real-time screen sharing for iOS mobile devices across any network and remote view and control of Android devices.

SOS with Mobile enables any customer service or support personnel to have an instant, real-time view of their customers' screens no matter which devices are used.

Key features in Splashtop On-Demand Support (SOS) with Mobile include the following:

  • Remotely live view customers' iOS and Android smartphone and tablet screens to help solve their mobile device issues;
  • Remotely control Samsung smartphones and tablets;
  • Remotely demonstrate and support corporate mobile applications; and
  • Elevate to Windows admin privilege to interact with User Account Control (UAC) and perform admin-level operations.

"Many IT departments and mobile service providers are faced with the challenge of real-time supporting iOS and Android users across Internet," said Mark Lee, Splashtop's CEO, in a statement. "SOS with Mobile is the industry-only, turnkey solution to deliver real-time iOS screen sharing across the Internet."

Splashtop On-Demand Support with Mobile is a complementary add-on to existing MDM/EMM solutions, such as VMWare Airwatch, MobileIron, Citrix XenMobile, IBM MaaS360, SAP Afaria, Cisco Meraki, Microsoft Intune, and others.