Infobird, a provider of artificial intelligence-powered customer engagement solutions, has integrated ChatGPT into its AI-driven customer service system.
During this ChatGPT integration, Infobird obtained industry-specific knowledge and responses and fine-tuned the model training by asking related questions. After the model debugging, it was integrated with the intelligent customer service bot to answer customers' questions.
Infobird said in a statement that the introduction of ChatGPT will completely change the working method of the customer service system and make it more intelligent and efficient. It will also provide more business opportunities Infobird, such as capturing user needs through intelligent customer service systems, optimizing product design, and improving user satisfaction.
In the future, Infobird will integrate ChatGPT into more products, such as the quality control bot and dialogue generation bot.