Centrical's Workforce Orchestration System builds and runs front-line performance programs from a business goal, getting smarter with every cycle.
Posted October 15, 2026
Kustomer's new AI capabilities transform customer conversations into structured, actionable insights for customer experience measurement and operational efficiency.
Posted October 15, 2026
With Aurelian's latest updates, supervisors can now see what's working across their calls and turn it into same-day coaching, while telecommunicators sharpen their skills on realistic practice calls
Posted October 15, 2026
Sinch RCS creates another channel for companies using SAP Engagement Cloud. (Featured on DestinationCRM.com.)
Posted October 14, 2026
CallMiner updates include expanded AI assist, redesigned real-time supervisor experience, and new education resources.
Posted October 14, 2026
Mitel WX delivers a consistent communications experience across devices. (Featured on DestinationCRM.com.)
Posted October 13, 2026
Intradiem's Dynamic Workforce Orchestration brings real-time intelligence and action to workforce management with a new operating model that continuously aligns capacity with changing customer demand. (Featured on DestinationCRM.com.)
Posted October 13, 2026
Boost.ai would strengthen Automation Anywhere's core AI offering with voice and conversational capabilities. (Featured on DestinationCRM.com.)
Posted October 07, 2026
Luware NimbusOne Client lets agents work directly in their CRM or customizable agent desktops. (Featured on DestinationCRM.com.)
Posted October 01, 2026
Yellow.ai's Nexus EDGE is an agentic desktop interface.
Posted September 30, 2026
Gryphon integrates with Genesys Cloud to give customers real-time, automated contact compliance.
Posted September 30, 2026
Ooma AI Productivity Agent Bundle identifies opportunities, customer issues, and follow-up needs across calls.
Posted September 30, 2026
IPitomy's Resolvix platform brings AI to its unified communications platform.
Posted September 23, 2026
Agentic Harness now lets AI agents send messages, place calls, manage email, and even get their own eSIM phone plan on Bird's network.
Posted September 23, 2026
Numa Operator answers first on every line, understands why each customer is calling, and carries that reason through the transfer.
Posted September 23, 2026
AskNicely's Claude Connector brings live customer feedback into Anthropic's AI assistant.
Posted September 23, 2026
Venizum's Verbis Voice brings real-time voice-to-voice translation to Salesforce Service with DeepL. (Featured on SpeechTechMag.com.)
Posted September 15, 2026
New MCP Server enables conversational AI platforms and AI agents to securely access PCI Pal payment capabilities.
Posted September 10, 2026
RingCentral's plugin for ChatGPT and MCP connectors for Claude make conversation data accessible and actionable in LLMs.
Posted September 10, 2026
Real-Time Voice Translation built directly into Zendesk Contact Center helps customers and agents communicate naturally across languages.
Posted September 10, 2026
Phonely's Alma LLM is trained on more than 10 million phone conversations and helps voice AI agents self-improve over time. (Featured on SpeechTechMag.com.)
Posted September 09, 2026
PolyAI's Wren analyzes every agent conversation, proactively thinks up improvements, and tests whether they work.
Posted September 09, 2026
Omilia and Telarus are bringing self-learning agentic CX to clients across the U.S. and U.K.
Posted September 02, 2026
3CLogic's AI Agent Evaluator automates QA and scoring of voice AI agents.
Posted September 01, 2026
Bland's FedRAMP 20x Class A Certification gives federal agencies a new path to evaluate and adopt AI agents
Posted September 01, 2026
Quiq Voice Assist is agentic AI that acts during live calls.
Posted September 01, 2026
New collaboration gives voice agents a continuous feedback loop to improve customer interactions in real time. (Featured on DestinationCRM.com.)
Posted September 01, 2026
Integration brings Dialpad's conversational intelligence into Glean so customer conversations become usable across the business. (Featured on DestinationCRM.com.)
Posted August 27, 2026
Liveops' LiveNexus Agent Assist is a browser-based AI overlay that delivers real-time guidance, compliance, and knowledge to agents during interactions. (Featured on DestinationCRM.com.)
Posted August 27, 2026
OneMeta VerbumSDK now trains and runs entirely inside clients' own infrastructure. (Featured on SpeechTechMag.com.)
Posted August 25, 2026
Capacity adds automated quality assurance, multi-agent support, and knowledge orchestration to its voice AI agent offerings.
Posted August 25, 2026
Integration brings AI-powered noise cancellation, accent conversion, and multilingual voice capabilities to the 8x8 Platform for CX. (Featured on SpeechTechMag.com.)
Posted August 20, 2026
Conversational AI provider boost.ai has joined OpenAI Partner Network as a Select Partner. (Featured on SpeechTechMag.com.)
Posted August 18, 2026
AudioCodes' Voca CIC and AnywhereNow's Tendfor voice products certified for Microsoft Teams. (Featured on SpeechTechMag.com.)
Posted August 18, 2026
The integration makes Regal's autonomous AI voice agents available to Five9 customers.
Posted August 15, 2026
With Clearwave's AI Patient Engagement Platform One agentic workforce automates the entire patient journey.
Posted August 12, 2026
Custom AI agents now qualify callers, route leads, and brief teams before every transfer.
Posted August 12, 2026
Integration brings Modulate's synthetic voice detection to the Scam.ai platform, helping organizations identify multimodal deepfake threats through a single customer experience. (Featured on SpeechTechMag.com.)
Posted August 12, 2026
Twilio Branded Calling lets businesses display a verified business name, logo, and, where supported, reason for calling.
Posted August 05, 2026
New integration lets Claude, Codex, Cursor, and other MCP-compatible AI clients query live Delight.ai data using natural language.
Posted August 05, 2026
Avaya's Aura 10.3 release strengthens security and updates core infrastructure.
Posted August 05, 2026
Parlance now lets patient access managers update greetings, outage broadcasts, and FAQ answers instantly; and on warm transfer, contact center agents get verified patients with an AI-generated call summary.
Posted August 04, 2026
PCI Pal partnership brings secure and compliant payment experiences to NiCE customers globally across any business communications channel.
Posted July 31, 2026
8x8's new platform capabilities include conversational intelligence, AI agent deployment, enterprise-wide expert routing, and a workforce management update.
Posted July 30, 2026
Integration embeds Broadvoice's contact center platform inside Dynamics 365, giving agents calls, outcomes, and customer records in one workspace.
Posted July 29, 2026
contactSPACE and Zoom bring outbound capabilities to Zoom Contact Center with contactSPACE 4zoom.
Posted July 28, 2026
New agreement enables NiCE to resell RingCentral's RingEX; companies also extend agreement to market and sell RingCentral Contact Center, powered by NiCE CXone.
Posted July 24, 2026
DevRev Voice AI for Computer shares organizational memory across agents.
Posted July 23, 2026
Observe.AI and AWS work together to accelerate adoption of AI Agents for CX.
Posted July 23, 2026
Expanded relationship between Genesys and AWS advances agentic orchestration, scales global availability, and strengthens go-to-market collaboration.
Posted July 23, 2026