New integration combines Webex Contact Center with SuccessKPI's workforce engagement management platform to optimize performance across human and AI agents.
Posted July 17, 2026
New solutions from PWC US and OpenAI combine advanced AI with industry expertise to deliver personalized, efficient, and scalable customer experiences. (Featured on DestinationCRM.com.)
Posted July 17, 2026
Aqurio helps organizations in complex industries operate more efficiently and scale faster by combining Agentic AI with compliance-first vertical integrations.
Posted July 15, 2026
New no-code and pro-code capabilities enable users to build Fusion Agentic Applications backed by specialized agent teams, Fusion business objects, workflows, approvals, governance, and auditability.
Posted July 15, 2026
ISI Analytics acquisition helps PartnerOne accelerate enterprise communications intelligence and customer experience.
Posted July 14, 2026
Cresta Training Simulator uses AI agents to provide dynamic training to human agents.
Posted July 10, 2026
Through its Early Access Program, Eltropy gives fintech builders and credit unions and community banks a path from idea to deployed agent.
Posted July 08, 2026
Omilia Lexis is a voice synthesis model delivered inside Omilia's Conversational Platform. (Featured on SpeechTechMag.com.)
Posted July 08, 2026
Microsoft customers worldwide can now discover and deploy Tendfor Contact Centre and Reception Solution for Microsoft Teams through Microsoft Marketplace. (Featured on DestinationCRM.com.)
Posted July 07, 2026
Alvaria launches an integrated outbound compliance solution for Zoom Contact Center.
Posted July 02, 2026
Pinkfish acquisition expands Genesys Cloud AI with advanced agentic workflow automation and enterprise execution capabilities. (Featured on DestinationCRM.com.)
Posted June 30, 2026
AnywhereNow embeds its Dialogue Cloud Neo contact center platform further into the Microsoft ecosystem.
Posted June 26, 2026
Salesforce's Agentforce Help Agent is an autonomous service agent to resolve customer issues from start to finish.
Posted June 26, 2026
8x8 AI Routing connects customers to the best expert across channels and the entire organization.
Posted June 24, 2026
Krisp's new capabilities cover 100% of calls for quality and compliance, and protect every live interaction against synthetic caller fraud, real-time social engineering, and agent identity fraud.
Posted June 24, 2026
New capability adds trusted identity verification to the start of customer interactions.
Posted June 24, 2026
Five9 Voice AI Agents provide human-like conversations, real-time responsiveness, enterprise-grade governance, and seamless AI + Human collaboration.
Posted June 24, 2026
Alorica is making Crescendo's CX platform available to its customers. (Featured on DestinationCRM.com.)
Posted June 23, 2026
Talkdesk Agent Builder enables teams to create, test, and validate AI agents before deployment. (Featured on DestinationCRM.com.)
Posted June 23, 2026
Partnership enables companies to scale automation while meeting industry compliance standards. (Featured on DestinationCRM.com.)
Posted June 23, 2026
Agentic AI guidance expands CallMiner RealTime, delivering on-demand, context-aware support to contact center agents during live customer interactions. (Featured on DestinationCRM.com.)
Posted June 22, 2026
Alvaria and Parloa are teaming up for compliant, high-performance AI agents for CX.
Posted June 18, 2026
TELUS Digital and Cresta have partnered to deliver AI agents and augment human agents.
Posted June 16, 2026
8x8 now provides live, simultaneous voice translation for 13 languages as part of its latest 8x8 AI Studio update. (Featured on DestinationCRM.com.)
Posted June 11, 2026
Integrated cloud PBX and contact center platform extends AI, analytics, and operational intelligence across the organization.
Posted June 09, 2026
8x8 Pulse provides conversational intelligence, while 8x8 Resolve provides critical communication management. (Featured on DestinationCRM.com.)
Posted June 03, 2026
Modulate has released its flagship Velma model through its developer API. (Featured on SpeechTechMag.com.)
Posted June 03, 2026
Zendesk Support Assistant integrates Microsoft Agent 365 to support employees through AI-powered workflows inside Microsoft Teams, Outlook, Word, and more.
Posted June 03, 2026
Broadvoice GoEngage and AI Analyst bring voice AI and conversational insights to GoContact.
Posted June 03, 2026
Vonage's strategic partnerships with Avaamo and Syndeo enable companies to deploy industry-specific AI agents for self-service and agent intelligence.
Posted June 03, 2026
Eltropy is expanded its partnership ecosystem to expand voice authentication across consumer interactions for credit unions and community banks. (Featured on SpeechTechMag.com.)
Posted June 03, 2026
Afiniti Agents, Afiniti Orchestrator, and Afiniti Intelligence join Afiniti Pairing in one platform to help contact centers manage support issues and protect customer lifetime value.
Posted May 28, 2026
Partnership combines Avaya Infinity with avatarin's AI, robotics, and real-time interaction technologies for customer interactions.
Posted May 27, 2026
Partnership brings the Hyro specialized, healthcare-native AI agents to the Five9 Intelligent Cloud Contact Center.
Posted May 26, 2026
Capacity's AI Analytics Assistant lets users ask natural language questions about their Capacity data and generate executive-ready insights, charts, and reports.
Posted May 26, 2026
Assembled's new MCP server lets workforce management and support leaders diagnose, plan, and act on workforce data from Claude, ChatGPT, or any MCP-compatible AI assistant. (Featured on DestinationCRM.com.)
Posted May 22, 2026
GoTo Connect CX Complete unifies the full customer experience, while LogMeIn updates include agentic AI, real-time insights, deeper integrations, and enhanced security.
Posted May 20, 2026
Zendesk's new Agent Builder, omnichannel AI agents, Copilots, and outcome-based pricing round out the updated offerings.
Posted May 20, 2026
Brainfish Live Agent Handoff for Zendesk is a structural fix for the dead-end AI handoff problem.
Posted May 20, 2026
Tool calling, GPT-5-class reasoning, and improved transcription are available now in 8x8 AI Studio.
Posted May 15, 2026
Partnership leverages NiCEs CXone and AI technologies for agentic virtual agents.
Posted May 14, 2026
Ribbon's cloud-native technology comes to Salesforce's Agentforce Contact Center in the Public Cloud.
Posted May 14, 2026
Joint solution pairs capabilities from NiCE CXone with ServiceNow Customer Service Management.
Posted May 08, 2026
Agent Steward on the Delight.ai platform is backed by new Trust OS 2.0 and Voice 2.0 capabilities that enable AI systems to autonomously self-correct and engage customers proactively.
Posted May 07, 2026
GoTo Grasshopper's new features include AI call transcripts and summaries, voicemail and sentiment insights, and AI receptionist capabilities.
Posted May 07, 2026
Aircall acquires Vogent to advance its AI Voice Agent built natively into business phones. (Featured on SpeechTechMag.com.)
Posted May 07, 2026
Twilio's new platform capabilities orchestrate context-rich conversations with persistent memory across multiple channels for humans and AI agents
Posted May 06, 2026
WhatsApp on Genesys Cloud will help organizations bring together messaging, voice, and AI in a single experience orchestration platform .
Posted May 05, 2026
SoundHound's OASYS helps businesses create conversational AI agents that will build and continually improve themselves across digital or physical channels.
Posted May 05, 2026
8x8 Platform for CX now includes capabilities for artificial intelligence agent development, analytics, mobile authentication, and managing front-line teams.
Posted May 05, 2026