3CLogic's Voice AI Hub is designed to streamline the deployment of virtual agents. (Featured on DestinationCRM.com.)
Posted April 29, 2025
Latest updates to the 8x8 Platform for CX take advantage of AI and support a wider array of operational efficiencies.
Posted April 29, 2025
Klearcom Verify+ is an IVR and phone testing solution.
Posted April 24, 2025
CloudHesive's ConnectPath CX platform integrates with Teneo.ai for conversational AI capabilities.
Posted April 24, 2025
Calabrio ONE receives a slew of AI-enabled upgrades to streamline contact center staffing operations.
Posted April 24, 2025
Avaya Infinity is a platform to unify fragmented customer experiences.
Posted April 23, 2025
Talkdesk applies agentic AI automation to banks' and credit unions' customer service and support workflows with AI Agents for Financial Services. (Featured on DestinationCRM.com.)
Posted April 23, 2025
Insightful has added quality management to its contact center solutions portfolio.
Posted April 23, 2025
NLX Touchpoint lets users incorporate chat, voice, images, and video into a single AI-powered conversational experience. (Featured on DestinationCRM.com.)
Posted April 22, 2025
GoTo adds smart conversation filters, global search capabilities, and enhanced call management tools to Grasshopper. (Featured on DestinationCRM.com.)
Posted April 22, 2025
Dyna.Ai'ls Agentic AI Suite is a multi-language, multichannel, multimodal AI agent platform. (Featured on DestinationCRM.com.)
Posted April 22, 2025
BCN Cloud Voice Call Center offers intelligent call routing, real-time analytics, and quality monitoring for SMBs. (Featured on DestinationCRM.com.)
Posted April 22, 2025
3CLogic and ServiceNow have teamed up to unveil an AI-powered unified contact center solution.
Posted April 15, 2025
Comm100's new AI-powered solutions help streamline agent responses to customer service inquiries.
Posted April 15, 2025
InterVisiuon NextMove for Avaya offers an AWS-powered alternative as Avaya phases out CCaaS support for small contact centers.
Posted April 15, 2025
PolyAI Agent Studio provides generative AI for customer service.
Posted April 15, 2025
Alorica evoAI brings together AI and human intelligence for context-aware customer experiences. (Featured on DestinationCRM.com.)
Posted April 10, 2025
Expanded partnership with Google Cloud will expand availability to Cresta's cloud contact center solutions.
Posted April 08, 2025
Industry partners 3CLogic and Glidefast Consulting enter into a distribution agreement to deliver combined CRM and CCaaS solutions to the ServiceNow ecosystem.
Posted April 08, 2025
Mission expands its contact center offerings to include Amazon Connect, AWS's cloud contact center platform.
Posted April 08, 2025
8x8 Platform for CX enhancements include Engage, RCS support, AI orchestrator, and Journey IQ.
Posted April 03, 2025
Cyara has released six solutions to help companies deliver consistent customer experiences across channels and geographies.
Posted April 03, 2025
TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX.
Posted April 02, 2025
Gladia's Solaria delivers native-level transcription in 100 languages. (Featured on SpeechTechMag.com.)
Posted April 02, 2025
Glia's GVA Learning 360 is an AI virtual assistant that can generate responses based on human agent conversations.
Posted April 01, 2025
Zendesk's Resolution Platform is an agentic AI suite for customer service.
Posted March 26, 2025
Together NICE and Deloitte are enhancing customer experience workflows through AI and automation.
Posted March 26, 2025
Medallia's new features accelerate insights and action on unstructured data like digital behavior and conversational intelligence.
Posted March 26, 2025
Observe.AI's VoiceAI Agents is a complete AI conversational intelligence platform for contact centers.
Posted March 26, 2025
Forethought Voice delivers instant phone support with no decision trees or human involvement.
Posted March 26, 2025
Content Guru's storm contact center-as-a-service solution has been authorized for use by government agencies.
Posted March 26, 2025
Hona's Voice AI is an advanced voice artificial intelligence solution for managing law firms' client communications and client intake. (Featured on SpeechTechMag.com.)
Posted March 20, 2025
ResultsCX's acquisition of Aucera expands its presence in the healthcare, financial services, and utilities sectors.
Posted March 20, 2025
eGain's AI Agent for Contact Center provides human agents with real-time guidance in the flow of customer conversations.
Posted March 18, 2025
NICE's CXone Mpower Orchestrator orchestrates and automates customer service workflows with agentic AI across front-office care and back-office operations.
Posted March 18, 2025
Kore.ai's Agent Platform powers multi-agent systems and automates complex business processes with flexible AI autonomy. (Featured on DestinationCRM.com.)
Posted March 18, 2025
Talkdesk Knowledge Creator delivers AI-generated knowledge for virtual and human agents.
Posted March 18, 2025
Omilia Workforce AI is a contact center call quality management solution.
Posted March 18, 2025
Microsoft Teams and Dynamics 365 Contact Center users can now combine the apps for an integrated calling solution.
Posted March 17, 2025
Genesys expanded its Genesys Cloud contact center platform with Supervisor Copilot and Virtual Supervisor.
Posted March 17, 2025
Updated Amazon Connect contact center platform offers AI-based self-service, agent assistance, analytics, post-contact evaluation, and automated follow-up
Posted March 17, 2025
Cisco expands its Collaboration portfolio with Webex AI Agent, Cisco AI Assistant for Webex Contact Center updates, Webex Calling Customer Assist, features within Webex Control Hub, and new workflow automation solutions for the Cisco AI Assistant for Webex.
Posted March 17, 2025
GoTo's AI Receptionist is part of the new GoTo Connect Digital Workfoce portfolio.
Posted March 17, 2025
Qualtrics AI agents will step directly into customer surveys, online product reviews, and website visits to resolve friction, anticipate needs, and proactively serve every customer and employee at scale.
Posted March 17, 2025
Talkdesk AI Agents for voice is an agentic AI solution for creating conversational customer experiences.
Posted March 17, 2025
CallMiner Outreach is a customer feedback management solution.
Posted March 17, 2025
AI Interactions, AI Agent Assist , and AI Supervisor Assist round out RingCentral's new RingCX additions.
Posted March 17, 2025
Trained on healthcare conversations, Authenticx's new solution provides performance insights and quality assurance scalability in the healthcare industry.
Posted March 13, 2025
Talkdesk After Hours extends sales and service beyond regular business hours. (Featured on DestinationCRM.com.)
Posted March 13, 2025
The new Genesys-TeKnowledge go-to-market relationship helps organizations through advanced AI, seamless adoption, and continuous optimization. (Featured on DestinationCRM.com.)
Posted March 12, 2025