News Briefs

New applications, connectors, and add-ons in the Creatio Marketplace simplify, accelerate, and automate customer-facing workflows.  (Featured on DestinationCRM.com.)
Posted September 23, 2022

Interactions' collaboration with NVIDIA combines conversational AI solutions for contact centers. (Featured on SpeechTechMag.com.)
Posted September 23, 2022

PCI Pal's Pay By Bank is an open banking solution for contact centers to accept payments.
Posted September 21, 2022

Medallia's new Salesforce integration seamlessly triggers real-time, post-interaction surveys from Service Cloud.
Posted September 21, 2022

Five9's integration with Salesforce Service Cloud Voice lets service teams leverage telephony innovations from Five9.
Posted September 21, 2022

The deal between Sitel and Majorel that was originally announced in June has broken down.
Posted September 21, 2022

Playvox AutoQA applies artificial intelligence to contact center quality assurance efforts.
Posted September 19, 2022

Zendesk Intelligent Triage and Smart Assist offer AI-powered customer sentiment and intent functionality. (Featured on DestinationCRM.com.)
Posted September 14, 2022

Salesforce updates to Service Cloud in Customer 360 bring automation and intelligence to contact centers.
Posted September 14, 2022

Alvaria adds Google Cloud Platform to its deployment options for Alvaria Cloud
Posted September 14, 2022

Simplifai and Upstream Works have partnered to bring advanced artificial intelligence and automation to Upstream Works' contact center clients. (Featured on DestinationCRM.com.)
Posted September 13, 2022

Salesforce and Sprout Social customers can now manage all of their social customer care requests directly from within Service Cloud. (Featured on DestinationCRM.com.)
Posted September 13, 2022

AWS ISV Accelerate Program is a co-sell program for AWS partners like Vonage.
Posted September 13, 2022

Performance Analytics and Reporting upgrades provide more insdight to contact center managers using TCN Operator.
Posted September 13, 2022

Partnership delivers intelligent matching of customers and contact center agents across conversational channels.
Posted September 13, 2022

Enghouse's acquisition of VoicePort provides customer self-service solutions for media companies.
Posted September 07, 2022

HubSpot adds customer journey analytics, flexible payments, and connected data features to its platform. (Featuired on DestinationCRM.com.)
Posted September 07, 2022

eGain users can now plug the Watson Assistant into the eGain platform without coding.
Posted September 07, 2022

Bright Pattern Mobile allows remote and mobile employees, subject matter experts, and contact center agents to directly connect with customers on voice or digital channels. (Featured on DestinationCRM.com.)
Posted September 06, 2022

SuccessKPI earns expanded security compliance to protect data and privacy requirements for contact centers worldwide.
Posted August 31, 2022

LivePerson strengthens CRM integration capabilities with Webex Calling support.
Posted August 30, 2022

Khoros has joined the AWS ISV Accelerate Program and AWS Marketplace. (Featured on DestinationCRM.com.)
Posted August 30, 2022

Partnership with Neustar enables Daon to provide an end-to-end authentication solution for contact centers to protect against call spoofing. (Featured on DestinationCRM.com.)
Posted August 26, 2022

Yosh.AI can now offer and deploy UJET and Google Cloud contact center solutions.
Posted August 25, 2022

Forethought's Assist Automations helps customer service agents create automated workflows.
Posted August 24, 2022

CallMiner's conversational intelligence integrations with Genesys Cloud CX and Amazon Connect allow for agent guidance, onboarding, training, and more. (Featured on SpeechTechMag.com.)
Posted August 23, 2022

The markets for voice cloning and conversational artificial intelligence are expected to see huge gains over the next five years. (Featured on SpeechTechMag.com.)
Posted August 23, 2022

IMARC Group projects 24.7 percent CAGR for the next five years for the chatbot market. (Featured on DestinationCRM.com.)
Posted August 23, 2022

Lenders Cooperative has launched the Small Business Contact Center that will help lenders better support small business borrowers in their communities. (Featured on SmartCustomerService.com.)
Posted August 19, 2022

DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with end-to-end WebRTC testing capabilities from Hammer.
Posted August 19, 2022

UJET's AI-Modeled Interaction Design to help companies scale and improve virtual agent interactions.
Posted August 18, 2022

3CLogic's latest ServiceNow integration extends live agent and self-service voice and SMS workflows to the healthcare industry.
Posted August 17, 2022

NICE has earned top-tier Microsoft Azure co-sell status with NICE CXone now available natively on Microsoft's Azure cloud platform.
Posted August 17, 2022

Kore.ai's no-code platform for conversational artificial intelligence is now accessible to SMBs and developers with seamless integration in a pay-as-you-go model. (Featured on DestinationCRM.com.)
Posted August 16, 2022

Partnership between Glia and Veritran brings digital customer support options to financial firms. (Featured on DestinationCRM.com.)
Posted August 16, 2022

Authenticx's Quality Monitoring turns qualitative data into quantitative insights to expose areas of improvement for agent performance.
Posted August 16, 2022

Integration brings Gainsight data to Conversica's digital assistants for proactive customer communications. (Featured on DestinationCRM.com.)
Posted August 16, 2022

Cloud phone systems provider brings data into CRM and professional services automation platforms. (Featured on DestinationCRM.com.)
Posted August 15, 2022

Verint's latest Zoom integration supports gathering insights for all engagement channels.
Posted August 09, 2022

XSELL Agent Experience and Invoca's conversational intelligence are connected to Five9's cloud contact center solutions. (Featured on DestinationCRM.com.)
Posted August 09, 2022

Former Chief Strategy Officer Chris Tranquil takes the helm at Khoros. (Featured on DestinationCRM.com.)
Posted August 09, 2022

Smarsh's archive solution enables companies to expand Teams capabilities, leveraging cloud-native and on-premises communications capture for regulatory and legal needs. (Featured on DestinationCRM.com.)
Posted August 05, 2022

Spitch's latest enhancements include integration with the company's virtual assistant technology and speech analytics with advanced reporting and business intelligence tools. (Featured on DestinationCRM.com.)
Posted August 05, 2022

Cresta adds Insights and Chatbot products and updates to Director and Agent Assist in the latest release of its Real-Time Intelligence Platform. (Featured on DestinationCRM.com.)
Posted August 02, 2022

RingCentral's latest additions help companies automate tasks, reduce app switching, and create custom workflows. (Featured on DestinationCRM.com.)
Posted August 02, 2022

Partnership bolsters Zendesk customer data with GetFeedback customer feedback to create a more holistic view of customer journeys. (Featured on DestinationCRM.com.)
Posted July 29, 2022

Glia Virtual Assistants for Digital Banking integrate conversational AI as a core part of its Digital Customer Service Platform.
Posted July 29, 2022

CDW has been named a Certified Delivery Partner for UJET and Google Cloud contact center platforms. (Featured on DestinationCRM.com.)
Posted July 29, 2022

Observe.AI has achieved SOC 2 Type II and PCI DSS Level 1 certifications for protecting customer data in contact centers. (Featured on DestinationCRM.com.)
Posted July 26, 2022

Alida's Summer 2022 product release bolsters capabilities in customer, employee, product, and brand experiences. (Featured on DestinationCRM.com.)
Posted July 26, 2022
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