News Briefs

Meticulous Research expects the conversational AI market to grow by 23.9 percent CAGR over the next seven years. (Featured on SpeechTechMag.com.)
Posted July 23, 2024

Amazon is adding Amazon Q and Amazon Connect Contact Lens to its Connect contact center platform.
Posted July 22, 2024

Regal.io has joined the 8x8 technology partner ecosystem as a SellWith8 Partner.
Posted July 19, 2024

Helpshift's Language AI FAQ Translation tool translates customer queries in 74 languages.
Posted July 18, 2024

Omilia Pathfinder helps companies design and deploy conversation AI applications.
Posted July 17, 2024

Vodafone Business is expanding its global communications offerings to include RingCentral's native contact center solution, RingCX.
Posted July 17, 2024

Einstein Service Agent is Salesforce's autonomous AI agent to revolutionize chatbot experiences.
Posted July 17, 2024

New and enhanced capabilities include automated follow-up actions and summarization editing.
Posted July 15, 2024

IntelePeer SmartCommunicator brings contact center functionality to Microsoft Teams.
Posted July 12, 2024

Vida's new offering enables companies to implement AI voice agents. (Featured on SpeechTechMag.com.)
Posted July 12, 2024

Together CommunityWFM and Kore.ai are combining AI and automation solutions to elevate contact center productivity.
Posted July 11, 2024

Capacity deepens its voice and contact center capabilities with CereProc and SmartAction acquisitions. (Featured on SpeechTechMag.com.)
Posted July 11, 2024

Rapport's Self-Service Virtual Interactive Avatar platform enables users to create, animate, and deploy their own virtual interactive personalities. (Featured on SpeechTechMag.com.)
Posted July 03, 2024

Voice+ integration, Lobby Management, and Skill-based routing 2.0 are among the upgrades to Eltropy's platform.
Posted June 26, 2024

InMoment's newest Conversation Intelligence features help companies unlock insights from contact center conversations using AI, NLP, and LLM and integrate contact center data from chats, emails and calls with other feedback channels.
Posted June 25, 2024

Humach's mAI Pilot is a real-time conversational intelligence platform for contact centers.
Posted June 25, 2024

ICMI's AI Optimization Assessment Tool helps contact center leaders determine their readiness for AI adoption.
Posted June 21, 2024

EquiVista by Lighthouse Works delivers a more accessible interface for Genesys Cloud.
Posted June 19, 2024

IR's solution helps monitor contact center performance and productivity.
Posted June 18, 2024

NEC Univerge Blue for Engage is an archiving solution for contact center interactions across channels.
Posted June 13, 2024

Intermedia Archiving for Contact Center joins Intermedia Archiving for Unite to create a seamless archiving solution for both unified communications and contact center.
Posted June 12, 2024

Vonage and Telstra partnership to help accelerate digital transformation with network APIs.
Posted June 12, 2024

Cognigy levels up as a NICE Prime Partner to deliver AI-powered customer service automation solutions.
Posted June 11, 2024

Full integration of Salesforce Einstein AI with the Five9 platform delivers capabilities for hyper-personalized customer experiences.
Posted June 06, 2024

Cisco's new Webex Contact Center features expand the platform's extensibility, scoring, and AI Assistant capabilities.
Posted June 05, 2024

RingCentral's newest RingCX extensions let users make and receive calls in web browsers and Microsoft Teams applications.
Posted June 05, 2024

New genAI enhancements to Real-Time AI and Post-Interaction AI help contact center leaders with configurability and implementation.
Posted June 05, 2024

Sanas Noise Cancellation leverages patent-pending AI technology to improve conversation clarity. (Featured on SpeechTechMag.com.)
Posted June 05, 2024

Meaning brings generative AI voice harmonization to Five9 Agent Desktop.
Posted June 04, 2024

Talkdesk Navigator and mood insights give companies access to generative artificial intelligence capabilities to hyper-personalize customer experiences.
Posted June 04, 2024

Amazon steps up support and integrations for its Connect contact center suite.
Posted June 03, 2024

Partnership between TaksUs and Mavenoid enables self-service troubleshooting and live agent transfers for product support issues.
Posted June 03, 2024

CallMiner's App Marketplace helps organizations expand the value of conversation intelligence investments.
Posted June 03, 2024

The latest NICE WFM release advances True-To-Interval (TTI) capabilities, enabling organizations to fuse front- and back-office CX operations. (Featured on DestinationCRM.com.)
Posted May 31, 2024

The relationship combines AI solutions and industry-specific clouds from Talkdesk with Cognizant's global customer experience consulting and transformation services.
Posted May 30, 2024

New capabilities make Ada's AI Agent smarter, more trustworthy, and capable of reasoning.
Posted May 24, 2024

Salesforce's Service Cloud innovations harness conversational data to create more comprehensive views of customers.
Posted May 23, 2024

TELUS elevates its contact center-as-a-service offering with eGain's knowledge management and AI.
Posted May 22, 2024

Zappix integrates Vee24's co-browsing, screen sharing, and video chat into its Digital Agent Assist solution.
Posted May 22, 2024

Startek Generative AI equips agents to address customer needs.
Posted May 21, 2024

Atento AI Studio is a comprehensive AI platform to elevate customer experience and efficiency.
Posted May 21, 2024

Sabio's Wellbeing Companion aims to boost contact center agent well-being and performance through artificial intelligence, analytics, and human insight.
Posted May 21, 2024

Glia Cortex delivers personalized self-service experiences at scale, improves agent productivity, and provides new insights for managers. (Featured on DestinationCRM.com.)
Posted May 20, 2024

LivePerson Conversation Orchestration and Voice-to-Digital transformation solutions will debut soon. (Featured on DestinationCRM.com.)
Posted May 16, 2024

Eltropy Voice+ combines traditional Voice capabilities with text, video, chat, AI, and more.
Posted May 15, 2024

Enhancements to the Avaya Experience Platform leverage artificial intelligence, analytics, and integration partnerships to streamline operations.
Posted May 15, 2024

Calabrio's Workforce Management contact center software integrates with Avaya Experience Platform Public Cloud.
Posted May 15, 2024

Coveo's partnership with Genesys will empower contact center agents with AI search, recommendations, and generative answering.
Posted May 14, 2024

Vonage has expanded its Vonage Premier for Service Cloud Voice solution through an integration with Salesforce Einstein Conversation Insights.
Posted May 14, 2024

Expansion of Avaya partnership to include Alvaria CX Premier enterprise-scale omnichannel compliant outbound engagement
Posted May 14, 2024
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