8x8 has added more personalized, conversational AI self-service in its Intelligent Customer Assistant.
Posted October 18, 2024
VCC Intelligent Workspace offers agents AI-powered guidance during customer interactions.
Posted October 17, 2024
Broadvoice has embedded CommunityWFM's Workforce Management into its GoContact CCaaS and b-hive UCaaS solutions.
Posted October 17, 2024
Calabrio's Microsoft Dynamics 365 integration provides self-service scheduling and AI-driven insights.
Posted October 16, 2024
DRUID Conductor enables autonomous AI agent creation and orchestration.
Posted October 15, 2024
LivePerson has added several AI and analytics offerings to its contact center portfolio.
Posted October 15, 2024
Avaya's Virtual Operations Manager concept highlights how human and artificial intelligence collaboration can alter customer experience in contact centers
Posted October 14, 2024
Mitel Interaction Recording Insights AI analyzes customer communication data to boost quality management and compliance.
Posted October 11, 2024
Intercom's new Fin 2 AI agent supports new channels, data sources, interaction types, and more.
Posted October 10, 2024
Aircall Workspace is a hub for agent collaboration and customer communication.
Posted October 10, 2024
DRUID QA Agent is an automated quality assurance testing suite to ensure AI agents give the right answers.
Posted October 09, 2024
The latest updates to Amazon Connect can now make recommendations to agents based on the customer's data.
Posted October 08, 2024
Broadvoice Advanced Analytics uses AI for enhanced reporting and journey management. (Featured on DestinationCRM.com.)
Posted October 08, 2024
Glia's Unified Interactions Index Calculator provides a guided digital process for banks and credit unions to benchmark and evaluate the impact of service interactions. (Featured on DestinationCRM.com.)
Posted October 08, 2024
CallMiner's AI framework adds automation to the analytics process. (Featured on DestinationCRM.com.)
Posted October 08, 2024
SupportLogic's Voice Connect and Expand products bring insight into customer signals. (Featured on DestinationCRM.com.)
Posted October 08, 2024
boost.ai's CX Insights enable an automatic review and deeper analysis of every customer interaction with virtual agents. (Featured on DestinationCRM.com.)
Posted October 08, 2024
Nextiva Workforce Scheduling gives team forecasting and scheduling tools for contact center agents.
Posted October 02, 2024
ServiceTitan's new AI assistants help service business contact center and sales teams. (Featured on DestinationCRM.com.)
Posted October 02, 2024
The integration of OpenAI with Twilio's Communications APIs will enable developers to create voice experiences.
Posted October 02, 2024
Fluentstream customers can connect their CRM platforms to their business phone systems for enhanced client management. (Featured on DestinationCRM.com.)
Posted October 01, 2024
Verint's bots have been integrated into the Avaya Experience Platform.
Posted October 01, 2024
Talkdesk's Healthcare Experience Cloud for Payers is an AI-powered contact center solution purpose-built for healthcare insurance providers. (Featured on DestinationCRM.com.)
Posted September 25, 2024
SuccessKPI's new WFM leverages AI for precise traffic forecasting and staffing.
Posted September 24, 2024
Vonage has become one of the first contact center providers to join Salesforce's pilot program as a premier provider for Service Cloud Voice.
Posted September 19, 2024
Talkdesk AI Rewriter and Talkdesk AI Translator help companies offer more autonomous, personal, and proactive customer engagement. (Featured on DestinationCRM.com.)
Posted September 18, 2024
Yellow.ai's VoiceX platform is a low-latency, LLM-powered customer communications platform. (Featured on DestinationCRM.com.)
Posted September 17, 2024
Natterbox's AI Call Coaching harnesses generative AI to turn calls into coaching opportunities. (Featured on DestinationCRM.com.)
Posted September 17, 2024
8x8 has expanded the availability of Video Elevation capabilities to 8x8 Contact Center.
Posted September 13, 2024
The Mitel Common Communications Framework is an open blueprint for interoperability across on-premises and customer, partner, or Mitel-hosted cloud models.
Posted September 13, 2024
With Salesforce's Agentforce, organizations can build, customize, and deploy their own AI agents with low-code tools. (Featured on DestinationCRM.com.)
Posted September 13, 2024
AMP empowers call center managers and CX designers to create personal AI agents with natural language instead of scripted flows.
Posted September 12, 2024
Broadvoice's new WFM tool helps companies manage operations and teams across locations, time zones, channels, and devices using AI-driven forecasting, real-time analytics, and customizable reporting tools.
Posted September 11, 2024
IntelePeer enhances automation opportunities in the contact center with Pindrop partnership.
Posted September 11, 2024
Salesforce's acquisition of Tenyx will extend voice capabilites to Salesforce's chatbots. (Featured on SpeechTechMag.com.)
Posted September 10, 2024
Upstream Works' Omni AI Hub supports client's choice of AI and powers virtual customer self-service and agent assistance.
Posted September 10, 2024
Jabra ClearSpeech reduces background noise to improve speech accuracy for call centers. (Featured on SpeechTechMag.com.)
Posted September 10, 2024
Zayo will integrate RingCentral's RingEX and RingCX solutions as part of its new Zayo UC+ offering.
Posted September 09, 2024
Kore.ai has made its Kore.ai XO Automation and Kore.ai Contact Center AI available in AWS Marketplace.
Posted September 04, 2024
NICE's Integrated Front Door is a centralized gateway for people to access government services. (Featured on DestinationCRM.com.)
Posted September 03, 2024
Glia Cortex now brings insights, automated workflows, and personalized self-service across digital and call center customer interactions.
Posted August 28, 2024
Glance's Guided CX is now available on the Five9 CX Marketplace.
Posted August 27, 2024
With new integration, Talkdesk CX Cloud contact center users can filter out unwanted contact center calls.
Posted August 27, 2024
Sanas makes accent reduction and noise cancellation available to Everise and Five9 contact center customers.
Posted August 22, 2024
ASAPP's contact center AI solutions are integrated with Genesys Cloud.
Posted August 22, 2024
RingCentral's latest RingCX upgrade includes native real-time agent and supervisor assist, coaching insights for quality management, and a bring-your-own IVA framework.
Posted August 21, 2024
GoTo Connect's enhancements include AI-driven customer interaction workflows, actionable customer data, and new integrations. (Featured on DestinationCRM.com.)
Posted August 20, 2024
Five9's acquisition of Acqueon will expand its omnichannel outreach and journey orchestration capabilities. (Featured on DestinationCRM.com.)
Posted August 16, 2024
AWS Marketplace availability lets AWS customers to buy and deploy ASAPP's contact center AI software.
Posted August 14, 2024
Powered by generative AI, Yellow.ai's Analyze feature improves bot interactions with conversational insights and advanced self-learning.
Posted August 13, 2024