Assort Health's new generative AI solution is designed to reduce wait times for medical office's call centers.
Posted March 14, 2024

Talkdesk extends AI and integration capabilities in healthcare with industry-specific Talkdesk Autopilot solution.
Posted March 13, 2024

Genesys and Epic team up to help clinicians improve the patient experience by integrating Genesys Cloud and Epic Cheers. (Featured on
Posted March 07, 2024

Advanced genAI solutions from Authenticx give healthcare organizations a platform to analyze findings hidden in customer conversations. (Featured on
Posted February 20, 2024

Prioritizing digital channels, unifying and orchestrating conversations, knowledge, and AI, and working with a proven solution provider will elevate healthcare CX.
Posted February 13, 2024

Theta Lake launches Smart Capture for RingCentral Contact Center.
Posted September 20, 2023

Talkdesk has integrated its Healthcare Experience Cloud platform with Epic's electronic health record (EHR) software. (Featured on
Posted August 22, 2023

3CLogic's latest ServiceNow integration extends live agent and self-service voice and SMS workflows to the healthcare industry.
Posted August 17, 2022

Authenticx's Eddy Effect Dashboard helps companies identify and attack disruptions in the customer journey. (Featured on
Posted May 10, 2022

Real Chemistry's acquisition of conversationHEALTH adds conversational AI to its portfolio of healthcare solutions. (Featured on
Posted April 06, 2022

Zappix has enhanced its Digital Patient Engagement solution with features to further improve patient outcomes, reduce administrative burdens, and transform patient experience.
Posted February 24, 2022

Senture acquisition strengthens Teleperformance's position in government services.
Posted December 30, 2021

QliqSOFT's Chatbot Marketplace is a curated library of more than 20 healthcare chatbots for standard medical, surgical, and administrative use cases. (Featured on
Posted November 30, 2021

Cardprotect Voice+ now enables secure financial transactions within Epic's electronic health records for healthcare providers and patients. (Featured on
Posted August 23, 2021

HealthAI is a conversational voice, email, and chat bot for the healthcare industry.
Posted August 04, 2021

Talkdesk launches industry-specific contact center solutions for healthcare and financial services at its Opentalk event.
Posted June 16, 2021

Talkdesk's Epic integration empowers healthcare providers to deliver personalized patient experiences with Talkdesk CX Cloud.
Posted May 27, 2021

Red Box and RingCentral deliver voice and video capture integrated with unified communications.
Posted October 06, 2020

LinkLive 9.1's new chat functionality enables messaging, video, and voice communications.
Posted June 30, 2020

ServiceNow outlined new products and partnerships at its Knowledge 2020 Digital Experience event to help financial services, telecommunications, and healthcare firms with digital transformations and workflow improvements.
Posted June 03, 2020

TriageLogic is offering information hotlines, telemedicine, and remote call center phone systems for healthcare organizations to address the Covid-19 crisis.
Posted March 23, 2020

VHT COVID-19 Assistance Program offers healthcare and critical service providers technology and services at no cost for 30-days to assist with increased call volumes resulting from the COVID-19 pandemic.
Posted March 18, 2020

NICE inContact is providing free work-from-home module and free voice call ports for 211 and 311 organizations to handle increased interactions volume.
Posted March 11, 2020

Epic CTI Connector for Cisco, Avaya, and Genesys empowers agents with patient's relevant information within Hyperspace.
Posted January 16, 2020

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019

Avtex will be a reseller of TRUSTID's Authenticator as part of its SmartTrack application
Posted May 23, 2019

Voci's new technology helps companies develop apps to prevent fraud, safeguard privacy, and improve customer experiences. (Featured on
Posted December 05, 2018

Avtex will bring Semafone's contact center security solutions and PCI DSS compliance expertise to its North American clientele.
Posted September 05, 2018

Mitel's cloud solutions achieve HIPAA certification for safeguarding patient data and adhering to security standards.
Posted February 07, 2018

$31 million contract covers contact center facilities, equipment, integration, testing, and more.
Posted January 24, 2018

The new interactive voice response systems helps healthcare organizations capture customer bill payments.
Posted August 24, 2017

The Zappix healthcare Visual IVR combines visual and voice service via smartphone.
Posted March 09, 2017

Third-party security audit confirms PureCloud Engage transmits and stores sensitive data securely according to HIPAA regulations
Posted October 27, 2016

Proactive messaging that is highly personal can deliver relevant information in a timely manner and via the mode preferred by each customer.
Posted March 22, 2016

Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015

Carenet agents will have a 360-degree view of members across channels
Posted November 01, 2014

Solution provides pharmacy services firm with guidance and monitoring for process adherence.
Posted October 15, 2014

Cloud, social and mobile technologies used to give physicians an efficient way to access disease, treatment and product information.
Posted October 13, 2014

Once an arid market, outbound solution sales are climbing thanks to new government regulations, improved technology, and the cloud.
Posted August 07, 2014

Solution ensures customer calls within contact centers are recorded and playable to comply with government regulations.
Posted June 10, 2014

Comcast and other ISP/TV providers get low marks in providing customer satisfaction.
Posted May 21, 2014

Here's how interaction analytics can put your business back in control.
Posted May 14, 2014

Do you have a strategy to handle your mobile customers—or are you thinking about implementing one? Here are some tips to point you in the right direction.
Posted April 02, 2014

More solutions are becoming available for small businesses that are affordable and easy to implement and maintain. Here are three considerations to help save you time and money when researching contact center solutions.
Posted March 25, 2014

New content management software designed to help contact centers.
Posted September 23, 2013

Finding balance between compliance and customer satisfaction has been an increasing challenge for companies. Here are some suggestions to address consumer expectations and demands while complying with regulations.
Posted September 20, 2013

Solution includes call taker performance based on KPIs.
Posted August 12, 2013

Contact centers likely to adapt their businesses to offer more complex services in a competitive market.
Posted July 18, 2013

Communications is critical to successful customer service. Learn how to master the message and drive better customer interactions.
Posted June 13, 2013

When choosing metrics, it's best to start by understanding the brand proposition of your company.
Posted May 31, 2013