Technavio expects the rise of emerging countries as call center destinations to boost the market growth.
Posted July 22, 2024

Foreign contact centers, once the darlings of the industry, have lost some of their appeal. (Featured on DestinationCRM.com.)
Posted June 14, 2024

Automation can reduce supervisor intervention in basic contact center operations by at least 90 percent, prompting new automation product release.
Posted April 12, 2024

iQor will harness NICE's CXone platform in its outsourcing business.
Posted March 13, 2024

Premier BPO has launched Stafford Communications Group, a Canadian subsidiary.
Posted February 13, 2024

VOXDATA Solutions will extend Qualfon's global reach and language service offerings.
Posted February 08, 2024

Broadvoice AI brings the power of IVA and advanced IVR capabilities to SMBs and BPOs.
Posted January 17, 2024

Moneypenny's and VoiceNation's contact center solution helps prevent recruitment and staffing challenges.
Posted December 21, 2023

Azoth Analytics expects the worldwide market for customer experience outsourcing to grow at a compound annual rate of 9.9 percent for the next five years.
Posted November 14, 2023

Atento has turned to Microsoft Azure OpenAI Service to act as a pilot for customer service agents.
Posted November 01, 2023

Partner engagements are increasing as companies aggressively adopt AI, analytics, cloud migration, according to ISG's Provider Lens report.
Posted September 27, 2023

Our 22nd annual awards recognize the vendors and innovators in customer service, sales, and marketing that shone the brightest in the past year. (Featured on DestinationCRM.com.)
Posted September 01, 2023

Alorica IQ helps companies meet demand for digitally led customer interactions.
Posted June 20, 2023

Limitless Secure Access creates new levels of security for an expanded pool of GigCX professionals.
Posted June 13, 2023

TDCX is launching operations in Sao Paolo, Brazil, to support a game developer.
Posted May 18, 2023

Lifesize is undertaking a reorganization following its Chapter 11 filing.
Posted May 18, 2023

Eventus becomes a Verint value-added reseleer, bringing Verint's Digital-First Engagement solutions to customers worldwide.
Posted March 23, 2023

Contact center outsourcer to launch operations in Cairo and Lodz.
Posted January 25, 2023

Everest Group says growth in customer experience management outsourcing will continue as companies seek to maximize customer retention in face of recessionary climate.
Posted January 11, 2023

InteractiveTel rebrands as TotalCX to emphasize its focus on the customer experience in the automotive industry.
Posted January 04, 2023

The deal between Sitel and Majorel that was originally announced in June has broken down.
Posted September 21, 2022

CRM magazine reveals its top five picks in 11 categories across customer service, marketing, and sales. (Featured on DestinationCRM.com.)
Posted September 07, 2022

Technavio expects only 3.96 percent annual growth for the worldwide contact center outsourcing market through 2027.
Posted August 26, 2022

Alorica has turned to Sanas to deliver real-time accent translation capabilities and remove dialect-based friction from customer contacts.
Posted June 24, 2022

24]7.ai Engagement Cloud heralds the company's entry into the contact center as a service (CCaaS) space.
Posted June 21, 2022

Sitel and Majorel together would create one company with 240,000 employees worldwide.
Posted June 20, 2022

ConneXio Cloud is a suite of contact center and CRM software and services.
Posted June 01, 2022

Contact center outsourcer ContactUs has undergone a rebranding that brings a new customer engagement strategy.
Posted April 20, 2022

GigCX in some respects is better at customer service than traditional company agents in a contact center.
Posted March 08, 2022

When renovating your customer experiences, hiring a customer experience-as-a-service contractor might be the way to go.
Posted February 25, 2022

Companies looking to transform their customer service operations should look to partners with digital-first capabilities, Avasant advises.
Posted February 04, 2022

Atento's new service allows hearing-impaired consumers to be attended to in sign language through videoconferencing.
Posted January 18, 2022

Senture acquisition strengthens Teleperformance's position in government services.
Posted December 30, 2021

SOC 2 certification means Quality Contact Solutions met standards for data security and availability.
Posted December 13, 2021

Worldwide, we're seeing gaps in the supply chain due to shortages of products, but the CX economy is also experiencing gaps. Here's what can be done.
Posted November 15, 2021

The OneLink acquisition positions Webhelp to expand operations in the Americas.
Posted July 14, 2021

The combined contact center outsourcing company will employ 155,000 people in 39 countries, serving more than 600 clients in more than 50 languages.
Posted June 18, 2021

Atento's Virtual Hub is a management center for work-from-home CX agents. (Featured on DestinationCRM.com.)
Posted May 28, 2021

Talkdesk is partnering with customer experience consultancy PPT Solutions to offer administrative services for contact centers.
Posted April 14, 2021

Collaboration unites Talkdesk's cloud contact center solutions with Alorica's execution and performance management capabilities, including its work-at-home solution, Alorica Anywhere.
Posted March 17, 2021

Uniphore's partnership with Tech Mahindra brings optimized contact center operations for the work-from-home era.
Posted December 09, 2020

The alliance broadens SKWeston's portfolio with Intradiem's on-demand contact center automation solutions.
Posted October 14, 2020

Alorica Anywhere is a cloud-based platform for optimizing agent performance in a distributed workforce.
Posted September 16, 2020

EXP+ combines advanced technology and analytics in integrated and vertical-specific solutions.
Posted September 14, 2020

The VoiceFoundry acquisition adds Amazon Connect cloud contact center to TTEC's Humanify Cloud CX ecosystem.
Posted August 05, 2020

Firstsource Solutions can now add Zappix's visual IVR to its contact center offerings.
Posted July 16, 2020

Lifesize and Serenova announced a united corporate brand following their merger in March.
Posted June 19, 2020

Uniphore brings its auMina and akeira automation technology to Sitel's customers.
Posted May 27, 2020

Latin American outsourcers need to provide mare value for clients to remain competitive, Frost & Sullivan contends.
Posted February 14, 2020

Koncept Analytics expects the global outsourced customer experience market to reach $81.5 billion in 2023, growing at a compound annual rate of 3.51 percent.
Posted January 31, 2020