Smart Customer Service
CX Connect
Smart Customer Service Conference
destinationcrm.com
speechtechmag.com
Home
Subscribe
Newsletters
CRM Magazine
Speech Technology Magazine
Articles
News Features
News Briefs
Expert Advice
Vendor Views
What Is..?
Topics
Analytics
Automated Support
Cloud-based Support
CRM
Cross-Channel Support
Infrastructure & Hardware
IVR
Live Support
Managerial and Training
Mobile Customer Service
Outsourcing
Social Customer Service
Voice and Data Services
Voice of the Customer
Industries
Consumer Packaged Goods
Education
Financial Services
Government
Healthcare/Pharmaceuticals
Insurance
Manufacturing
Non-profit
Professional Services
Retail
Technology
Telecommunications
Transportation
Travel Hospitality
Utilities
Resources
Best Practices
Content Library
Buyer's Guide
Directory
Sponsored Video
Events & Programs
CX Connect 2023
Smart Customer Service Conference
CRM Evolution Conference
SpeechTEK Conference
Digital Experience Conference
Webinars
About
About Us
Contact Us
How to Advertise
Editorial Submissions
Professional Services
Telecom Customer Service Needs an Assist. Remote Support Can Help
For telecommunications providers, incorporating remote visual assistance software can eliminate delays, enable fixes, and provide customers with an exceptional service experience.
Posted February 17, 2022
Bright Pattern Partners with Dataseti on ITSM Communication Solutions
Bright Pattern's Omnichannel Communication Interaction Platform enables digital transformation, AI-powered automation, and remote service desk capabilities.
Posted February 18, 2021
Concentrix Launches Concentrix XP
Concentrix XP is a cloud platform for digital customer experience management. (Featured on
SpeechTechMag.com
.)
Posted October 19, 2020
RealPage Adds AI Chatbot to 24/7 Virtual Leasing Office
RealPage's chatbot is part of Contact Center 3.0 to supplement limited on-site staffing.
Posted May 06, 2020
RealPage Launches Contact Center 3.0
Contact Center 3.0 combines artificial intelligence, live agent services, marketing, and data analysis.
Posted January 29, 2020
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
ServiceTitan Introduces Customer Communications
The home service business management software provider increases customer communications with field service techniocians.
Posted January 04, 2017
Are You There Yet? How to Road-Trip with Your Customers
Customer success and support professionals can improve the customer journey, helping collect, navigate, and share vital customer data from multiple applications across their organizations.
Posted February 09, 2016
Is Your Customer in the Driver's Seat?
Here's how interaction analytics can put your business back in control.
Posted May 14, 2014
Soothing the Angry Customer
Every company dreads the angry customer. Here are some ways to alleviate their pain—and yours.
Posted November 05, 2013
Connect with
SCS
@SmartCustServ
Email
Newsletter
Email:
Smart Customer Service eWeekly
Receive customer service news, trends, and analysis, plus expert advice.
Smart Customer Service Bulletin
Periodically, get important offers from SmartCustomerService.com or our advertising partners.
Best
Practices
GenAI for Customer Service –Pitfalls and Lessons Learned
Digital-First Customer Service in a Human World
Contact Center Transformation with AI and Automation
Top 6 2024 Customer Experience Megatrends – What to Prioritize Now
More Best Practices
Webinars
Conversational Customer Service: Convenience Everywhere
Transforming Quality Management with GenAI: Precision, Personalization, and Impact
Future-Proofing Customer Experience with AI-Powered Solutions
Redefining Contact Center Efficiency with AI Solutions
Smarter Self-Service: Leveraging Technology for Effortless Customer Care
Transforming Agent Experience with AI: Boosting Performance and Satisfaction
Exploring the Future of AI-Driven Analytics: Trends Shaping Tomorrow's Decisions
Knowledge Management and AI: Enhancing CX and Employee Productivity
Transforming Real-Time Customer Feedback into Action with AI
Mastering Hybrid Contact Centers: Overcoming Key Challenges
Smart Customer Journeys with AI and Technology
Omnichannel Solutions for Smarter Customer Care: Harnessing AI and Data
Marketing Automation for the Midmarket: Tools Built for Growing Businesses
Sales Enablement 2025: Support Your Sales Team This Year!
Customer Service Reinvented: CCaaS, WEM, and AI in Action
Unlock CRM, CDPs, and AI for Next-Level Customer Insights
Predictive Analytics & AI: The Future of Customer Service
The Role of AI in Compliance and Data Privacy
AI in Fraud Detection and Prevention
The Power of Personalization: AI-Driven Strategies for Customer Loyalty
2025 Customer Experience Wins - What Worked and Why
AI, Automation, and Omnichannel: Redefining Customer Support in 2025
More Webinars
Content
Library
The State of CX: Real insights from the largest CX dataset
Put Your Best Phone Calls Forward
[Forrester] Budget Planning Guide 2025: Customer Experience
H2 2024 Update: State of Omnichannel Fraud Report
Translate customers into loyal champions
More Content Library