ServiceTitan, a provider of business management software for plumbing, HVAC, and electrical residential contractors, has improved its customer communications solution. The new update will allow companies to send instant job reminder text messages, including technician photos and bios, and the ability to track the technician's arrival in real time.
"We've given the ability to text technicians. We've given the ability to send dispatch emails to customers. Now we are ready to take the customer experience to the next level," said Ara Mahdessian, co-founder and CEO of ServiceTitan, in a statement. "The new and improved customer communications will empower our customers to enhance the experience in a modern, non-disruptive way that people are used to."