Infrastructure & Hardware
Merger brings together SharpenCX's intelligent agent technology with Ytel's outbound customer experience capabilities. (Featured on DestinationCRM.com.)
Posted December 02, 2025
Collaboration brings together Amazon Connect voice capabilities, conversational analytics, and sentiment analysis with Zendesk Contact Center. (Featured on DestinationCRM.com.)
Posted December 02, 2025
Latest partnership will leverage 3CLogic's Communication Platform as a Service (CPaaS) and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow's AI Experience. (Featured on DestinationCRM.com.)
Posted December 02, 2025
Fluents Omnichannel fuses voice, SMS, and webchat in one context-aware platform. (Featured on DestinationCRM.com.)
Posted December 02, 2025
AVOXI's Proactive Service offering is a diagnostic solution to preemptively identify and fix global voice channel vulnerabilities. (Featured on DestinationCRM.com.)
Posted November 20, 2025
New capabilities across the 8x8 Platform for CX help teams resolve issues on first contact, streamline follow-ups, and work more efficiently. (Featured on DestinationCRM.com.)
Posted November 20, 2025
ASAPP's CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels.
Posted November 19, 2025
New AI capabilities enhance Five9's routing, quality management, and analytics.
Posted November 19, 2025
Phone and email will sharply decline in value in favor of digital channels, Gartner finds. (Featured on DestinationCRM.com.)
Posted November 18, 2025
The UJET deal with Spiral adds foundational building blocks for conversational AI, predictive analytics, and business intelligence. (Featured on DestinationCRM.com.)
Posted November 18, 2025
Teneo 8 offers scalable AI agents for hybrid AI, governance, and real-time voice automation. (Featured on DestinationCRM.com.)
Posted November 18, 2025
Mitel CX 2.0 unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty. (Featured on DestinationCRM.com.)
Posted November 18, 2025
RingCentral's Customer Engagement Bundle introduces advanced queue management and SMS shared inbox capabilities for lightweight contact centers.
Posted November 05, 2025
8x8 WFM is now a standard capability in every 8x8 Contact Center package. (Featured on DestinationCRM.com.)
Posted November 05, 2025
RingCentral has expanded its AI Receptionist and unveiled an AI Virtual Assistant (AVA), AI Conversation Expert (ACE), and Workforce Engagement Management suite. (Featured on DestinationCRM.com.)
Posted November 04, 2025
WestCX's new Engage, LinguaAI, and Journey Insights solutions bring multilingual, measurable, and human-like communication to healthcare organizations. (Featured on DestinationCRM.com.)
Posted November 04, 2025
Alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experiences at scale. (Featured on DestinationCRM.com.)
Posted October 30, 2025
Afiniti delivers personalized customer interactions with Five9's Cloud Contact Center Platform
Posted October 23, 2025
Dialpad and Verint bring real-time schedule adherence and full workforce visibility in one integration.
Posted October 23, 2025
New agentic AI capabilities powered by Talkdesk Customer Experience Automation empowers human agents to request real-time guidance and resolve issues faster and more confidently. (Featured on DestinationCRM.com.)
Posted October 22, 2025
UJET customers will be able to procure Laivly's AI agent, Sidd, directly through UJET.
Posted October 21, 2025
New eGain products help automate knowledge processes and assure content is accurate and compliant. (Featured on DestinationCRM.com.)
Posted October 17, 2025
NiCE Cognigy's new AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Agents always-on and trusted. (Featured on DestinationCRM.com.)
Posted October 17, 2025
Partnership includes Genesys investment in Scaled Cognition to support large action model innovation for CX workflows. (Featured on DestinationCRM.com.)
Posted October 17, 2025
Athena's new technology helps call centers prevent data breaches, ensure PCI and HIPAA compliance, and protect customer privacy in real time.
Posted October 15, 2025
Glia brings more life-like voices and noise cancellation to Voice AI.
Posted October 15, 2025
Partnership brings together Alvaria's outbound compliance, proactive outreach, and contact center excellence with SuccessKPI's AI-powered business intelligence.
Posted October 15, 2025
Vonage's Agentforce Identity Insights and Fraud Detection helps contact center agents detect fraud risks, verify customers, and validate effective communications channels in real time.
Posted October 14, 2025
New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights.
Posted October 14, 2025
The PwC offering leverages Salesforce Agentforce and brings conversational artificial intelligence, predictive ordering, and unified customer data. (Featured on DestinationCRM.com.)
Posted October 13, 2025
Oracle Intelligent Communications Orchestration Network Cloud Service enables companies to rapidly deploy and connect AI and communication services. (Featured on DestinationCRM.com.)
Posted October 10, 2025
Vonage's Communications API is integrated with ComDesign's CT-e1/SaaS CTI solution.
Posted October 03, 2025
Upstream Works' additions include a streamlined UX, Real-Time Transcriptions, and AI insights.
Posted October 02, 2025
boost.ai added Express Voice, real-time transcription, performance analytics, speech-to-text fine-tuning, and natural background audio. (Featured on SpeechTechMag.com.)
Posted October 01, 2025
Customer self-service is better today, but it takes effort to use it successfully. (Featured on DestinationCRM.com.)
Posted October 01, 2025
Talkdesk launches Microsoft Teams integration and Talkdesk Customer Experience Automation on Microsoft Azure Marketplace. (Featured on DestinationCRM.com.)
Posted September 30, 2025
LoopUp and Luware partnership brings Microsoft Teams integration to customer service operations. (Featured on DestinationCRM.com.)
Posted September 24, 2025
The Hammer Cloud Platform for testing customer experience applications is now available in AWS Marketplace. (Featured on DestinationCRM.com.)
Posted September 24, 2025
Kenect Voice AI is a virtual receptionist for auto dealerships and service departments. (Featured on DestinationCRM.com.)
Posted September 24, 2025
ASAPP introduces enterprise-grade capabilities to build and govern at scale.
Posted September 16, 2025
TNS Enterprise Voice Security protects inbound contact center traffic from fraud.
Posted September 16, 2025
Genesys' expanded partnership with ServiceNow enables A2A customer experience orchestration. (Featured on DestinationCRM.com.)
Posted September 10, 2025
Interactions acquisition is expected to strengthen and extend SoundHound's capabilities in agentic AI.
Posted September 09, 2025
Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event. (Featured on DestinationCRM.com.)
Posted September 09, 2025
IntelePeer's collaboration with Waterfield looks to accelerate AI-driven CX modernization.
Posted September 04, 2025
Eltropy's agentic AI platform delivers conversational voice automation to deflect up to 60 percent of calls.
Posted September 03, 2025
LivePerson's AWS integration will help companies unify voice and digital customer experiences.
Posted August 26, 2025
Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on DestinationCRM.com.)
Posted August 25, 2025
Dialpad's latest platform updates include new integrations, reporting, analytics, and insights.
Posted August 19, 2025
8x8 has added AI-driven engagement, payments, and personalization to its flagship platform. (Featured on .)
Posted August 19, 2025