Infrastructure & Hardware

WestCX Orchestrate connects conversations, campaigns, AI, and governed intelligence in one orchestration layer. (Featured on DestinationCRM.com.)
Posted April 29, 2026

Engageware Voice Agents can handle customer interactions from end to end.
Posted April 29, 2026

3CLogic's latest updates to Voice AI Hub include new outbound voice AI agents, multimodal voice AI capabilities, and automated AI agent evaluations. (Featured on DestinationCRM.com.)
Posted April 28, 2026

ALDO Group improved its customer experiences with Five9.
Posted April 17, 2026

Twilio's new Flex SDK and Salesforce Voice integration accelerate contact center deployment with human-in-the-loop capabilities.
Posted April 16, 2026

8x8 AI Studio brings agentic AI natively to the 8x8 Platform for CX. (Featured on DestinationCRM.com.)
Posted April 15, 2026

Contact center-as-a-service solutions remain a core platform, but their roles are evolving. (Featured on DestinationCRM.)
Posted April 15, 2026

Partnership delivers Google Cloud CCaaS and Gemini Enterprise for Customer Experience through AVANT's Global Network of Trusted Advisors.
Posted April 13, 2026

Integration brings EPIC patient records and NiCE CXone communications together in one interface. Featured on DestinationCRM.com.)
Posted April 13, 2026

Segra SkyVoice is a unified communications and contact center platform built on a fiber network.
Posted April 07, 2026

When it comes to customer experience, companies need to be deliberate about what they hold vs. what they rent.
Posted April 03, 2026

GetVocal's Control Center includes a governance layer that enables human-in-the-loop operations, allowing AI to handle customer interactions while humans stay in control of critical decisions.
Posted April 01, 2026

Cox Business Contact Center with RingCentral is powered by RingCentral's RingCX
Posted April 01, 2026

AI is opening new doors for contact center agents, managers, and customers. (Featured on DestinationCRM.com.)
Posted April 01, 2026

Forethought deal enables Zendesk to advance its resolution platform with self-improving AI agents. (Featured on DestinationCRM.com.)
Posted March 31, 2026

The future of CX isn't better integrations, it's fewer of them.
Posted March 27, 2026

Vonage Contact Center with ServiceNow Voice integrates enterprise-grade voice and AI capabilities directly into enterprise workflows.
Posted March 24, 2026

Live Intelligence Studio helps organizations build and manage AI agents, while other additions include branded calling, deepfake detection, AI-augmented customer care, and agentic telephony.
Posted March 19, 2026

Ringover's Ask Empower 2.0 AI assistant now features native conversational AI capability, from individual call transcript analysis to analyzing all historical and omnichannel conversations.
Posted March 18, 2026

LivePerson Sync enables seamless integration with systems like Salesforce, Microsoft, and ServiceNow, bringing CRM data and workflows directly into the live agent workspace. (Featured on DestinationCRM.com.)
Posted March 17, 2026

Mitek's integration with PingOne DaVinci delivers identity verification at scale across the full customer journey.
Posted March 13, 2026

8x8 Engage is now available to all channel partners and customers globally.
Posted March 13, 2026

UJET's Agentic Experience Orchestration unifies CX data and AI, automates the agent experience, and consolidates enterprise systems.
Posted March 11, 2026

New Five9 Fusion Partner Program brings together a growing ecosystem of product integrations and third-party technologies.
Posted March 11, 2026

Sinch bolsters its Enterprise Voice platform with Voice Relay, a voice infrastructure, branded calling, and networking.
Posted March 10, 2026

With RingCentral AIR Pro, companies can build and deploy voice-first, omnichannel AI agents in minutes.
Posted March 10, 2026

Mitel Mitel Edge is an intelligent on-premises communications architecture.
Posted March 09, 2026

Teneo's new technology directly addresses user expectations, cognitive load management, and natural conversation flow.
Posted March 09, 2026

RingCentral's communications platform is being integrated with OpenAI frontier models like GPT-5.2 to bring generative AI into the voice channel.
Posted February 19, 2026

8x8's latest updates helps companies streamline operations, cut handling times, and improve workforce management.
Posted February 19, 2026

Vida's latest AI Agent Operating System Release delivers omnichannel capabilities, centralized control, and flexible integrations. (Featured on DestinationCRM.com.)
Posted February 10, 2026

Cisco partners with ServiceNow to deliver a cloud-native contact center solution for ServiceNow CSM, CRM, and ITSM environments.
Posted February 10, 2026

HITRUST assessment confirms ASAPP's Customer Experience Platform meets rigorous cybersecurity and information protection standards.
Posted January 28, 2026

Upgraded Retell AI voice platform enables call centers to deploy infinite AI sales and support agents across voice, chat, email, and SMS. (Featured on DestinationCRM.com.)
Posted January 28, 2026

CommBox Era resolves customer conversations end to end, integrates with core systems, and operates within strict enterprise guardrails.
Posted January 27, 2026

Partnership expands Dialpad's AI-first communications platform to TD SYNNEX's global network of technology partner
Posted January 23, 2026

Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together. (Featured on DestinationCRM.com.)
Posted January 13, 2026

Five9 launches joint enterprise customer experience AI solution with Google Cloud. (Featured on DestinationCRM.com.)
Posted January 13, 2026

Mutare's Voice Traffic Score (VTS) provides real-time call reputation intelligence with Webex by Cisco.
Posted January 06, 2026

Voice 2.0 is Lorikeet's conversational intelligence platform for high-complexity support. (Featured on SpeechTechMag.com.)
Posted December 16, 2025

Vonage's AI-powered voice solution for virtual and human agents brings next-gen intelligence to customer engagement. (Featured on SpeechTechMag.com.)
Posted December 16, 2025

Users of cloud contact center software from NiCE, Genesys, Amazon Connect, and SharpenCX can now add accessibility technology from NexTalk.
Posted December 12, 2025

Cresta's Agent Operations Center helps companies manage the human-AI hybrid workforce for customer experience.
Posted December 09, 2025

Vonage launches its business communications and contact center solutions in AWS Marketplace.
Posted December 05, 2025

AI automation and observability assistants give CX teams instant clarity into their workflows and AI behavior.
Posted December 05, 2025

IFD is not just a technological upgrade; it's a strategic move toward holistic, data-driven customer engagement.
Posted December 05, 2025

Merger brings together SharpenCX's intelligent agent technology with Ytel's outbound customer experience capabilities. (Featured on DestinationCRM.com.)
Posted December 02, 2025

Collaboration brings together Amazon Connect voice capabilities, conversational analytics, and sentiment analysis with Zendesk Contact Center. (Featured on DestinationCRM.com.)
Posted December 02, 2025

Latest partnership will leverage 3CLogic's Communication Platform as a Service (CPaaS) and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow's AI Experience. (Featured on DestinationCRM.com.)
Posted December 02, 2025

Fluents Omnichannel fuses voice, SMS, and webchat in one context-aware platform. (Featured on DestinationCRM.com.)
Posted December 02, 2025

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