Infrastructure & Hardware
RingCX brings live supervision, quality scoring, journey analytics, and staffing forecasts together so contact centers can manage AI and human agents together.
Posted October 29, 2026
New updates to the 8x8 Platform for CX help teams start every customer conversation with context.
Posted October 29, 2026
SAP Conversational Agent Management by Parloa is now available.
Posted October 26, 2026
Ribbon Call Trust Deepfake Detection helps companies combat AI-generated synthetic voice threats and deepen trust in voice communications.
Posted October 26, 2026
Scaled Cognition's Voice is a TTS model built specifically for customer experience. (Featured on SpeechTechMag.com).
Posted October 21, 2026
Upstream Works' Totalix is a quick-to-deploy contact center platform. (Featured on DestinationCRM.com.)
Posted October 21, 2026
Boost.ai would strengthen Automation Anywhere's core AI offering with voice and conversational capabilities. (Featured on DestinationCRM.com.)
Posted October 07, 2026
Workforce management has become the operational intelligence layer for managing hybrid human/AI workforces. (Featured on DestinationCRM.com.)
Posted October 02, 2026
Luware NimbusOne Client lets agents work directly in their CRM or customizable agent desktops. (Featured on DestinationCRM.com.)
Posted October 01, 2026
Yellow.ai's Nexus EDGE is an agentic desktop interface.
Posted September 30, 2026
GenAI chatbots, voicebots, and agentic AI expected to deliver the greatest value. (Featured on DestinationCRM.com.)
Posted September 30, 2026
IPitomy's Resolvix platform brings AI to its unified communications platform.
Posted September 23, 2026
New MCP Server enables conversational AI platforms and AI agents to securely access PCI Pal payment capabilities.
Posted September 10, 2026
Genesys touts huge AI growth opportunity ahead during Xperience 2026 Day 2. (Featured on DestinationCRM.com.)
Posted September 04, 2026
Omilia and Telarus are bringing self-learning agentic CX to clients across the U.S. and U.K.
Posted September 02, 2026
Bland's FedRAMP 20x Class A Certification gives federal agencies a new path to evaluate and adopt AI agents
Posted September 01, 2026
Capacity adds automated quality assurance, multi-agent support, and knowledge orchestration to its voice AI agent offerings.
Posted August 25, 2026
Integration brings AI-powered noise cancellation, accent conversion, and multilingual voice capabilities to the 8x8 Platform for CX. (Featured on SpeechTechMag.com.)
Posted August 20, 2026
Conversational AI provider boost.ai has joined OpenAI Partner Network as a Select Partner. (Featured on SpeechTechMag.com.)
Posted August 18, 2026
AudioCodes' Voca CIC and AnywhereNow's Tendfor voice products certified for Microsoft Teams. (Featured on SpeechTechMag.com.)
Posted August 18, 2026
Custom AI agents now qualify callers, route leads, and brief teams before every transfer.
Posted August 12, 2026
Integration brings Modulate's synthetic voice detection to the Scam.ai platform, helping organizations identify multimodal deepfake threats through a single customer experience. (Featured on SpeechTechMag.com.)
Posted August 12, 2026
Avaya's Aura 10.3 release strengthens security and updates core infrastructure.
Posted August 05, 2026
Parlance now lets patient access managers update greetings, outage broadcasts, and FAQ answers instantly; and on warm transfer, contact center agents get verified patients with an AI-generated call summary.
Posted August 04, 2026
PCI Pal partnership brings secure and compliant payment experiences to NiCE customers globally across any business communications channel.
Posted July 31, 2026
Verifying delegated authority (who sent this agent, what it is permitted to do, and where its mandate ends) is the next frontier of intelligent authentication.
Posted July 31, 2026
8x8's new platform capabilities include conversational intelligence, AI agent deployment, enterprise-wide expert routing, and a workforce management update.
Posted July 30, 2026
Integration embeds Broadvoice's contact center platform inside Dynamics 365, giving agents calls, outcomes, and customer records in one workspace.
Posted July 29, 2026
New agreement enables NiCE to resell RingCentral's RingEX; companies also extend agreement to market and sell RingCentral Contact Center, powered by NiCE CXone.
Posted July 24, 2026
DevRev Voice AI for Computer shares organizational memory across agents.
Posted July 23, 2026
Observe.AI and AWS work together to accelerate adoption of AI Agents for CX.
Posted July 23, 2026
Expanded relationship between Genesys and AWS advances agentic orchestration, scales global availability, and strengthens go-to-market collaboration.
Posted July 23, 2026
transcosmos has added AI agent capabilities in converting its CX platform into trans-DX Plus for Support. (Featured on DestinationCRM.com.)
Posted July 21, 2026
8x8 Small Business is a self-serve, consumption-based communications offering for small and mid-sized businesses. (Featured on DestinationCRM.com.)
Posted July 20, 2026
New solutions from PWC US and OpenAI combine advanced AI with industry expertise to deliver personalized, efficient, and scalable customer experiences. (Featured on DestinationCRM.com.)
Posted July 17, 2026
Aqurio helps organizations in complex industries operate more efficiently and scale faster by combining Agentic AI with compliance-first vertical integrations.
Posted July 15, 2026
New no-code and pro-code capabilities enable users to build Fusion Agentic Applications backed by specialized agent teams, Fusion business objects, workflows, approvals, governance, and auditability.
Posted July 15, 2026
Through its Early Access Program, Eltropy gives fintech builders and credit unions and community banks a path from idea to deployed agent.
Posted July 08, 2026
Microsoft customers worldwide can now discover and deploy Tendfor Contact Centre and Reception Solution for Microsoft Teams through Microsoft Marketplace. (Featured on DestinationCRM.com.)
Posted July 07, 2026
Alvaria launches an integrated outbound compliance solution for Zoom Contact Center.
Posted July 02, 2026
Pinkfish acquisition expands Genesys Cloud AI with advanced agentic workflow automation and enterprise execution capabilities. (Featured on DestinationCRM.com.)
Posted June 30, 2026
8x8 AI Routing connects customers to the best expert across channels and the entire organization.
Posted June 24, 2026
New capability adds trusted identity verification to the start of customer interactions.
Posted June 24, 2026
Five9 Voice AI Agents provide human-like conversations, real-time responsiveness, enterprise-grade governance, and seamless AI + Human collaboration.
Posted June 24, 2026
Alorica is making Crescendo's CX platform available to its customers. (Featured on DestinationCRM.com.)
Posted June 23, 2026
Talkdesk Agent Builder enables teams to create, test, and validate AI agents before deployment. (Featured on DestinationCRM.com.)
Posted June 23, 2026
Partnership enables companies to scale automation while meeting industry compliance standards. (Featured on DestinationCRM.com.)
Posted June 23, 2026
Medallia to transfer ownership to a group led by Blackstone, Apollo, and FSK and reposition itself. (Featured on DestinationCRM.com.)
Posted June 18, 2026
Alvaria and Parloa are teaming up for compliant, high-performance AI agents for CX.
Posted June 18, 2026
TELUS Digital and Cresta have partnered to deliver AI agents and augment human agents.
Posted June 16, 2026