Sam Del Rowe

Articles by Sam Del Rowe

Speakers take on forward-looking topics such as the impact of social media and quantifying customer experience.
Posted April 11, 2018

Speakers emphasized putting humanity first in customer and employee experiences.
Posted April 10, 2018

Avaya technologist says digital transformation is about more than replacing legacy equipment.
Posted March 20, 2018

The fully programmable cloud contact center platform aims to give companies complete control of their contract center experience.
Posted March 12, 2018

With the acquisition, Genesys aims to bolster its AI and machine learning capabilities.
Posted February 27, 2018

The latest addition to CallVU's Digital Engagement Platform leverages AI for natural language understanding.
Posted February 20, 2018

The latest version of the Bold360 platform uses AI to power its self-service and agent-assisted engagement channels.
Posted February 13, 2018

The new integration will help companies build and maintain conversational IVR flows for routing callers.
Posted November 27, 2017

The cloud platform looks to help organizations improve their cross-channel customer experiences.
Posted July 31, 2017

The transaction aims to bolster Genesys's customer experience offerings and global market presence.
Posted August 31, 2016

NICE Systems is acquiring speech software company Nexidia, which specializes in advanced speech and interaction analytics, for $135 million. Nexidia's analytics products are backed by patents for phonetic indexing and search capabilities, features that will integrate with NICE's existing services to provide enhanced analytics-based solutions.
Posted January 11, 2016

Emergency preparedness solutions company Rave Mobile Safety has seen particular success with its Smart911 national safety service. The platform aims to assist 9-1-1 dispatchers in their decisions and cut response times. The service has seen statewide implementation in Arkansas, Delaware, and several other states.
Posted December 29, 2015