Phone and email will sharply decline in value in favor of digital channels, Gartner finds. (Featured on DestinationCRM.com.)
Nov 18, 2025
New eGain products help automate knowledge processes and assure content is accurate and compliant. (Featured on DestinationCRM.com.)
Oct 17, 2025
Tools emerge to ensure incoming contact center agents have the right attributes. (Featured on DestinationCRM.com.)
Oct 08, 2025
Customer self-service is better today, but it takes effort to use it successfully. (Featured on DestinationCRM.com.)
Oct 01, 2025
Genesys' expanded partnership with ServiceNow enables A2A customer experience orchestration. (Featured on DestinationCRM.com.)
Sep 10, 2025
Verint customers are cashing in on its AI technologies, keynote speakers at Verint Engage 2025 maintain. (Featured on DestinationCRM.com.)
Sep 10, 2025
Verint redoubles efforts around voice of the customer and self-service bots on day 2 of its Engage conference. (Featured on DestinationCRM.com.)
Sep 10, 2025