CX Quality Continues to Slide, Forrester Details

Article Image

21 Percent of U.S. Brands saw declining CX Index scores for the second year in a row, Forrester reported at its CX Summit. (Featured on DestinationCRM.com.)

Article Image

NiCE Reinforces Focus on Innovation at Interactions

NiCE Interactions Day 2 speakers bring the attention back to artificial intelligence. (Featured on DestinationCRM.com.)

Jun 19, 2025
Article Image

NiCE's Updated CX Mpower Technology Upgrades Unveiled at Interactions

CX Mpower Agents and integrations with AWS and Snowflake are among the highlighted innovations unveiled today. (Featured on DestinationCRM.com.)

Jun 17, 2025
Article Image

Customer Support Software to Reach $8.86 Billion by 2030

The global customer support software market is set to grow at 21.1 percent CAGR, Valuates predicts

Jun 10, 2025
Article Image

Social Re-Emerges as a Customer Service Channel

AI is making social support more of a viable option this time around. (Featured on DestinationCRM.com.)

Jun 04, 2025
Article Image

Conversational AI Market to Be Worth $41.39 Billion by 2030, Grand View Research Predicts

Grand View Research expects the market for conversational artificial intelligence to grow by almost 24 percent for the next five years.

May 21, 2025
Article Image

Press Ganey Forsta Acquires InMoment

Press Ganey Forsta's and InMoment's combined technologies will bring deeper customer and employee insights.

May 14, 2025

Worldwide UC&C Revenue Grew 7.8 Percent in 2024, IDC Reports

Growth in the unified communications and collaboration solutions and communications platform-as-a-service markets is expected to continue through 2029.

Apr 29, 2025