The low-cost airline is cutting its contact center to cut costs, a move that many see as short-sighted while others see as inevitable.
Posted November 29, 2022

Talkdesk for Travel & Hospitality provides free Talkdesk cloud contact center solutions for the tourism industry hit hard by the coronavirus.
Posted April 15, 2020

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019

Earlier this summer, Facebook introduced a new WhatsApp Business API in an effort to enable businesses to communicate with consumers using the Facebook-owned messaging app. Now, companies including Uber, Netflix, and about 100 others are leveraging the API to deliver customer service via the app.
Posted September 14, 2018

New research from Airports Council International found that customer service has a greater affect on revenue than increasing traffic or retail space.
Posted April 27, 2016

United Airlines plans to equip customer service representatives in its U.S. hubs with Apple's iPhone 6 Plus, enabling them to meet customers' needs more quickly while having access to additional operational information at their fingertips.
Posted December 02, 2015

It takes more than just flashy amenities to earn customers' praise.
Posted February 20, 2015

Even if you don't have a social media presence, your customers do. Meet them at least halfway.
Posted August 14, 2014

Google Glasses, Sony Smartwatch deliver personalized customer service for passengers.
Posted February 12, 2014

Every company dreads the angry customer. Here are some ways to alleviate their pain—and yours.
Posted November 05, 2013

However, overall Internet customer service experiences are lacking according to Temkin ratings.
Posted August 26, 2013

Airline provides new Windows phone handheld devices for flight attendants.
Posted August 22, 2013

Companies extend relationship to provide personalized customer communications via voice, text, and email.
Posted August 09, 2013