Consumer Packaged Goods

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019

Getting feedback puts you in your customer's shoes and provides opportunities to create better relationships.
Posted March 13, 2015

An IVR enables drivers to order food and authenticate purchases while maintaining focus on the road.
Posted March 03, 2015

Solution also provides Customer360 views that are integrated with external news, events and CRM intelligence.
Posted March 19, 2014

Approximately $1.3 trillion is being transferred between companies as consumers switch allegiances.
Posted October 25, 2013

Using both traditional and new methods of collecting customer feedback, the newly combined company aims to take a large stake in the multibillion-dollar customer experience management and voice of the customer markets.
Posted October 08, 2013

Technology is a must for any business, but don't lose sight of the human element, namely your customers. At this year's KANA Connect user conference, Jim McCann spoke about the importance of engaging customers by listening to what they are thinking and reaching them where they are.
Posted September 18, 2013

However, overall Internet customer service experiences are lacking according to Temkin ratings.
Posted August 26, 2013

In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013

Internet retailer to hire 7,000 workers to fulfill customer service jobs.
Posted July 29, 2013

A new virtual agent provides real-time voice of the customer data analysis gathered from omnichannel environments. The solution also automatically structures information and allows organizational departments to identify and compare customer trends.
Posted July 23, 2013

Temkin Experience Ratings ranks customer experience provided by 246 companies.
Posted April 22, 2013