TeamViewer Integrates Remote Support with Zendesk Customer Service Platform

TeamViewer, a provider of remote control and online meeting software, has fully integrated TeamViewer remote support into Zendesk, a provider of cloud-based software. With the integration, agent now can start secure TeamViewer support sessions directly from within a Zendesk ticket.

The integration includes:

  • Cross-platform support: IT support technicians can provide remote support for servers and computers running Windows, Mac and Linux from any Mac or Windows computer and even mobile devices.
  • Improved resolution rates: Technical issues can be solved in collaboration with the customer in real-time. This reduces time spent with a support case, and results in better resolution rates.

“By being able to collaborate in real time through TeamViewer, customer support agents will be able to resolve issues more quickly and deliver a better service experience for customers,” said Conan Reidy, vice president of business development, Zendesk, in a statement.