Talkdesk Integrates with Jack Henry

Talkdesk, a provider of cloud contact center systems, has joined the Jack Henry Vendor Integration Program (VIP) and integrated the Talkdesk Financial Services Experience Cloud with Jack Henry's Symitar core platform.

Talkdesk integrates with Symitar via SymXchange, a services-based programming interface that enables third-party vendors and credit unions to access the platforms core data and business rules.

The integration allows member and client data to be accessed directly from the Talkdesk solution, creating a holistic view of the customer within the agent workspace and digital self-service channels.

"Through tight integration between contact center and core banking platforms, credit unions can realize significant value, orchestrating seamless, secure, and contextual experiences across their members' preferred channels," said Venkat Iyer, Talkdesk's global head of products and engineering, industries, and integrations, in a statement. "Our participation in the Jack Henry VIP program reflects the continued investment Talkdesk is making in the financial services industry."

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Posted April 27, 2022