Serviceaide Acquires Wendia

Serviceaide, a provider of IT and enterprise service management solutions, has acquired Wendia, a provider of enterprise service management solutions. Financial terms of the deal were not disclosed.

The combination will create new offerings and capabilities for customers seeking to modernize, streamline, and automate the way they deliver and manage a range of service and support functions. Wendia's enterprise service management solution includes modules for service desk management, configuration and asset management, purchase and inventory management, and self-service and automation.

"By merging the capabilities, expertise, and solutions of Serviceaide and Wendia, we offer business and governmental organizations exciting new opportunities to cost-efficiently modernize the delivery of services and knowledge across their enterprises, creating new levels of service and support," said Wai Wong, president and CEO of Serviceaide, in a statement. "Our combined offerings will help our customers realize greater return on investment, time to value, and time to resolution across a wide range of business needs.”

"Wendia's global customer base will benefit tremendously from this combination in terms of continued support and development of our product line and faster innovation in critical technology areas like artificial intelligence, knowledge management, and process automation,” said Kevin Goertzen, CEO of Wendia North America, in a statement. "Serviceaide's management team has an extensive history in IT and enterprise service management. Luma Virtual Agent technology coupled with POB will deliver another level of service and support."