NICE Introduces New Version of Real-Time Solutions Suite

NICE Systems has launched a new version of its suite of Real-Time Solutions (RTS) with advanced capabilities to help companies improve productivity and operational efficiency.

The NICE RTS suite is comprised of Real-Time Activity Monitoring, Real-Time Process Optimization, and Robotic Automation.

"We are proud to introduce our new RTS suite, which is based on the success our customers have had with our solutions and developed with a clear understanding of their evolving business needs," said Miki Migdal, president of the NICE Enterprise Product Group, in a statement. "Our market leadership position is in great part due to our listening to our customers and our commitment to create flexible, agent-centered WFO solutions that empower employees, particularly Millennials, to deliver exceptional customer service."

Nice Real-Time Solutions now includes the following features:

  • Connectivity Watcher System, which< notifies system administrators about breaches or potential problems with the site's connectivity;
  • Optical Character Recognition (OCR) Connector, which can read from scanned documents, PDFs, and virtual application screens and automate processes, even in a remote desktop environment;
  • NICE Desktop Work Tracker, which enables employees to report on their off-work activities, fully integrated with NICE Workforce Management's Real-Time Adherence module and NICE Performance Management;
  • Real-Time Activity Monitoring Development Kit, which enables business analysts, business intelligence specialists, and developers to create reports based on the desktop data collected, through a licensed professional services offering; and
  • Robotic Automation Control Room & Dashboard for close monitoring of the robotic workforce via a control room and smart, actionable dashboard.

Additional improvements include updates for the Java and Apache versions to meet the most up-to-date security regulations, as well as faster and more convenient development with the ability to reference projects and views from within the designer.

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Posted July 08, 2016