Dura Software Acquires DVSAnalytics

Dura Software has acquired DVSAnalytics, a provider of workforce optimization (WFO) solutions for contact centers. Financial terms of the deal were not disclosed.

"Dura is thrilled to add DVSAnalytics to our operating group of software products. We believe our business model will enable the DVSAnalytics team to accelerate the development and growth of its workforce optimization platform," said Paul Salisbury, CEO of Dura Software, in a statement. "Their highly reliable solution and strong reputation for delivering great customer outcomes across multiple industries gives us the confidence that DVSAnalytics can not only win in its category, but it can become a market leader."

DVSAnalytics' WFO solutions provide interaction recording, interaction analytics, speech analytics, performance management, agent engagement, and workforce management.

"DVSAnalytics has a proven record of developing workforce optimization solutions that improve the performance of contact centers and advance the customer experience," said Chris Williams, who has been named the CEO of DVSAnalytics, in a statement. "With the support of Dura, I look forward to leading the initiative to accelerate growth and build on DVSAnalytics' long tradition of providing exceptional products and support to customers and partners."