DVSAnalytics Launches Interaction Analytics

DVSAnalytics, a provider of workforce optimization software for contact centers, today released Interaction Analytics, which bundles its Encore Workforce Optimization as a Service (WFOaaS) applications.

DVS Interaction Analytics leverages call recordings to provide an expanded view of the interactions.

"We are excited to offer Interaction Analytics to our UCaaS and CCaaS customers," stated Rita Dearing, president and chief technology officer of DVSAnalytics, in a statement. "These packaged offerings include the best applications for businesses to gain a 360-degree view of interactions and truly understand the voice of the customer."

DVS Interaction Analytics is available in two tiers:

  • Essentials – Desktop recording synced with UCaaS/CCaaS audio recordings, enhanced search and retrieval with call analytics, and performance management tools, including eLearning.
  • Advanced – speech analytics and/or desktop analytics.