The accountability gap Pope Leo XIV describes is an AI architectural failure that will define the next phase of customer service AI. (Featured on DestinationCRM.com.)
Aug 12, 2026
ContactBabel finds a slowing of web chat automation, after nearly 10 years of growth.
Aug 04, 2026
AI is already handling most customer inquiries, and automation will continue to accelerate, Forrester predicts. (Featured on DestinationCRM.com.)
Jul 08, 2026
Phil Britt sat down for a one-on-one with Verint's top executive during the recent Verint Engage conference. (Featured on DestinationCRM.com.)
Jun 27, 2026
AI is producing some big results for Verint customers, while Agent Factory will alter contact center staffing.
Phillip Britt | Jun 25, 2026
Verint CEO David Rhodes told conference attendees that Verint continues to gain steam under Thoma Bravo and unveiled agentic AI capabilities.
Jun 24, 2026
Medallia to transfer ownership to a group led by Blackstone, Apollo, and FSK and reposition itself. (Featured on DestinationCRM.com.)
Jun 18, 2026