Customers Look for Successes with Genesys at Xperience '24

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LGBTQ Hotline, HSBC, and Coca-Cola all have big plans for Genesys' contact center solutions.

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Genesys Shepherds in a New Era of Contact Center AI at Xperience '24

Genesys is expanding Genesys Cloud with more empathetic, intuitive AI for orchestrating customer journeys.

Phillip Britt | May 14, 2024
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Cloud Contact Center Market to Be Worth $86.4 Billion by 2029

MarketsandMarkets expects the cloud contact center market to grow by 26.9 percent per year through the next five years.

May 08, 2024
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At Knowledge '24, ServiceNow Partners with Genesys and Adds GenAI Capabilities to Now Assist

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management in the new Unified Experience from Genesys and ServiceNow. (Featured on DestinationCRM.com.)

May 07, 2024
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Voice and Speech Analytics Market to Grow by $2.56 Billion Through 2027

Technavio says the growth of emotion analytics will fuel the speech industry's surge. (Featured on SpeechTechMag.com.)

Apr 30, 2024
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TTEC and Bright Software Unveil AI-Enhanced Learning Solution

New alliance combines TTEC's RealSkill curriculum development and learning methodology with Bright's AI-enhanced, immersive learning technology to improve contact center agent performance.

Apr 24, 2024
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Contact Center Supervisor Automation Is Key to SLA Upkeep, Sytel Says

Automation can reduce supervisor intervention in basic contact center operations by at least 90 percent, prompting new automation product release.

Apr 12, 2024
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Tips for Reviewing Voicebot Vulnerability

How companies can help users feel safe by better securing voice assistant data. (Featured on SpeechTechMag.com.)

Apr 03, 2024