Research firm MarketsandMarkets is expecting 17.5 percent compound annual growth for speech analytics worldwide over the next five years. (Featured on SpeechTechMag.com.)
Mar 04, 2024
Voice AI assistants add essential functionality for customers and agents. (Featured on DestinationCRM.com.)
Mar 04, 2024
AI is bringing about a seismic shift in the agent's role, according to CCW data. (Featured on DestinationCRM.com.)
Feb 27, 2024
Gartner's customer service and support predictions for 2024 highlight the transformative impact of generative AI. (Featured on DestinationCRM.com.)
Feb 23, 2024
MarketsandMarkets expects the worldwide market for customer journey analytics to more than triple in six years. (Featured on DestinationCRM.com.)
Feb 23, 2024
As large language models expand and generative AI technology advances, experts see a greater role in customer service. (Featured on DestinationCRM.com.)
Feb 15, 2024
Organizations will focus on self-service, generative AI, and customer journey analytics to improve customer experience and organizational processes in 2024.
Feb 05, 2024