In customer service, AI is everywhere. (Featured on DestinationCRM.com.)
Jul 15, 2024
Contact Center Builder cuts cloud contact center deployment times significantly.
Jul 09, 2024
The advent of work-from-home contact centers has spawned a tech revolution in operations management. (Featured on DestinationCRM.com.)
Jun 21, 2024
Barry Cooper sat down with CRM magazine writer Phillip Britt at the recent NICE Interactions conference in Las Vegas for a one-on-one interview. (Featured on DestinationCRM.com.)
Phillip Britt | Jun 18, 2024
Foreign contact centers, once the darlings of the industry, have lost some of their appeal. (Featured on DestinationCRM.com.)
Jun 14, 2024
Artificial intelligence embedded across NICE's products has already led to great results for the company and its customers, Barry Cooper said at a Day 2 keynote during Interactions 2024. (Featured on DestinationCRM.com.)
Jun 13, 2024
NICE has hailed cloud, digital, and AI technologies as transformative and proved it with the release of CXone Mpower and 1CX unified platforms at its annual Interactions event. (Featured on DestinationCRM.com.)
Jun 12, 2024