Genesys' expanded partnership with ServiceNow enables A2A customer experience orchestration. (Featured on DestinationCRM.com.)
Sep 10, 2025
Verint customers are cashing in on its AI technologies, keynote speakers at Verint Engage 2025 maintain. (Featured on DestinationCRM.com.)
Sep 10, 2025
Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event. (Featured on DestinationCRM.com.)
Sep 09, 2025
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales. (Featured on DestinationCRM.com.)
Sep 03, 2025
Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on DestinationCRM.com.)
Aug 25, 2025
Expanded collaboration brings NiCE's CXone Mpower together with Agentforce in Salesforce Service Cloud.
Aug 13, 2025
The Keep Call Centers in America Act would ensure when Americans call a call center, they can speak to a human located in the United States
Aug 05, 2025