Stonly Makes Self-Service Interactive

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Stonly, a French startup, is bucking the chatbot trend by working to make self-service more intuitive through interactive guides.

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Contact Center Software Market to Triple in Seven Years

The contact center software market is projected to reach $48 billion by 2026, says Fortune Business Insights.

Jul 15, 2019
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Conversation Review Startup Klaus Receives Almost $2M in Seed Funding

It's virtually impossible to improve customer service without consistent feedback—that's the philosophy that Kair Käsper and Martin Kõiva have brought to Klaus, an Estonian "conversation review" startup that has just disclosed $1.9 million in seed funding from Swedish VC firm Creandum.

Maria Minsker | Jul 12, 2019
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Talla Introduces Training Dashboard

Training Dashboard compiles and annotates data from customer and agent interactions with the goal of advancing the intelligence of Talla's customer support system.

Sam Del Rowe | Jul 02, 2019
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At Fast Food and Full-Service Restaurants, Customer Satisfaction Remains Stable

Despite the many changes currently influencing the food service industry, the overall customer satisfaction score inched down only slightly to 78.9, dropping by less than 1 percent.

Maria Minsker | Jun 28, 2019
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News Highlights From CCW 2019

The top 10 news announcements that were made this week at Customer Contact Week in Las Vegas.

Jun 28, 2019
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Talkdesk Announces Talkdesk Boost

The new offering aims to ease the transition to the cloud by augmenting existing on-premise systems with intelligent, cloud-based contact center applications.

Sam Del Rowe | Jun 25, 2019
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3 Customer Service Lessons From Target's Register Breakdown

Last weekend was a tough one for Target, as its registers crashed nationwide. Nevertheless, the retailer handled the crisis effectively, demonstrating three lessons in crisis management.

Maria Minsker | Jun 21, 2019