How companies can help users feel safe by better securing voice assistant data. (Featured on SpeechTechMag.com.)
Apr 03, 2024
New patent underscores Openstream.ai's unique neuro-symbolic AI approach to create hallucination-free conversations between humans and AI agents.
Mar 19, 2024
Research firm MarketsandMarkets is expecting 17.5 percent compound annual growth for speech analytics worldwide over the next five years. (Featured on SpeechTechMag.com.)
Mar 04, 2024
Voice AI assistants add essential functionality for customers and agents. (Featured on DestinationCRM.com.)
Mar 04, 2024
AI is bringing about a seismic shift in the agent's role, according to CCW data. (Featured on DestinationCRM.com.)
Feb 27, 2024
Gartner's customer service and support predictions for 2024 highlight the transformative impact of generative AI. (Featured on DestinationCRM.com.)
Feb 23, 2024
MarketsandMarkets expects the worldwide market for customer journey analytics to more than triple in six years. (Featured on DestinationCRM.com.)
Feb 23, 2024