Quiq, providers of an agentic artificial intelligence platform for customer experience, has integrated with Zoom Contact Center.
Companies using Zoom Contact Center can now add Quiq's Voice AI agent to help handle repetitive calls and reduce call volume to contact center agents. Quiq's Voice AI also escalates to human agents with the call details and full context delivered right in the Zoom desktop app.
"Enterprises are moving to Zoom Contact Center and we want to make it as easy as possible for them to try Quiq's Voice AI," said Mike Myer, CEO of Quiq, in a statement. "With Quiq Voice AI in the Zoom App Marketplace, Zoom customers can launch a Voice AI agent without the typical integration and ongoing maintenance work that other third-party platforms require. We've also heard interest from our own customers in moving to Zoom Contact Center, and now they can do it easily without rebuilding the Quiq AI Agents they already rely on."