The chances are your organization was already somewhere down the transformation path when digital business operations suddenly shifted from being an objective to an immediate necessity. It’s amazing what a global pandemic and economic crisis will do for clarity of focus. This eBook offers seven guidelines for making the most of the pragmatic approach to:
- Understanding the anatomy of your systems and customer data
- Defining your priorities or pain points in terms of process flows
- Tackling priorities in sequence, starting with the biggest ones
- Taking an interative approach that starts with minimum core requirements
- Evaluating where increased data visibility in one process might improve others
- Drawing in tools and expertise that accelerate the process and help you build on the previous efforts
- Getting started and not waiting for the perfect plan