VOICE OF THE CUSTOMER: Listening to your customers keeps you on course
Listening is the essential component of communication between any two human beings, and that truism certainly extends to customers and employees.
Download this month’s Best Practices installment on Voice of the Customer and Enterprise Feedback Management and learn how these technologies can help your company understand what customers and employees are telling you so that you can make the adjustments to stay on target.
~ Contact Centers Need Sophisticated Intelligence Tools to Understand and Leverage the Voice of the Customer by inContact
~ Capture and Act Upon Critical VOC Data with a Socially-Integrated Multi-Channel Contact Center by LiveOps
~ Capture, Analyze, Understand and Improve the Customer Experience with Speech Analytics by CallFinder
~ NICE Voice of the Customer Case Study: Alliance Data by NICE Systems Inc.
~ Closing the Loop On Customer Feedback - Best Practices for Enterprise Feedback Management by Verint®
~ Delighting the Customer in a B2B Environment by Allegiance
This single DOWNLOAD will provide insight into how quality monitoring, speech analytics, social media monitoring and reporting, integration with mobile devices and Enterprise Feedback Management can help you make sense of what’s being captured from your customer interactions.