RingCentral Releases RingCentral Video

RingCentral, a provider of cloud communications, collaboration, and contact center solutions, has released RingCentral Video (RCV), for conducting video meetings. Leveraging RingCentral's open platform, RingCentral Video will be offered as part of RingCentral Office, completing RingCentral's Message Video Phone (MVP) solution.

"The world is experiencing the largest work-from-home demand ever. At RingCentral, we've always been focused on addressing the needs of modern, mobile, and distributed workforces by delivering trusted, reliable, global, and easy to buy, manage, and use solutions," said Vlad Shmunis, RingCentral's founder, chairman, and CEO, in a statement. "Today, we're taking the next step in delivering a world-class seamlessly integrated MVP experience to further enhance employee productivity as they work from anywhere."

RCV is tightly integrated with Message Video Phone capabilities, including business voice, SMS and fax; and with popular business productivity applications such as Google (G Suite and Gmail), HubSpot, Microsoft (Teams and Office 365), Slack, Theta Lake, and Zoho. RingCentral for Salesforce is available on Salesforce AppExchange. RingCentral is also working on integrations with Canvas, Epic, Gong.io, and Zendesk.

RingCentral Video includes an analytics platform that gives IT system administrators access to key performance indicators (KPIs), such as adoption, usage, and quality of service (QoS) metrics.

RingCentral worked closely with Google on RingCentral Video, which extends Google Chrome's WebRTC.

"RingCentral optimizing Google Chrome's WebRTC to power RingCentral Video showcases the mutual value our companies have to bring hassle-free communications to our customers," said Gregg Fiddes, head of enterprise ecosystems at Google, in a statement. "We are excited to collaborate with RingCentral on their needs and see RingCentral choose Chrome as their inaugural launch platform for RingCentral Video, providing the greatest security and speed for their users."

RingCentral Video went through rigorous beta testing with key customers and partners, including the Detroit Pistons, Goosehead Insurance, Pro Football Hall of Fame, and World Vision, among others.

RingCentral Video will also power RingCentral Rooms, a video conferencing solution that is in beta and expected to be generally available in a few months.

RingCentral Video will also be a part of AT&T Office@Hand, to help businesses activate and manage remote workforces using voice, video meetings, and messaging.

"The nature of work changed overnight, and video is now an absolute necessity to keep businesses moving," said Roman Pacewicz, chief product officer at AT&T Business, in a statement. "We're all in this together, and we know that tools like AT&T Office@Hand are about more than just productivity. It can help minimize the isolation users can feel while being at home. It can help better balance work and everything that is hectic in their personal lives."

"We are excited to work with AT&T to provide business solutions that fit rapidly changing and evolving customer needs," said Anand Eswaran, president and chief operations officer of RingCentral, in a statement. "The AT&T Office@Hand solution with the new RingCentral Video technology delivers a highly secure, modern voice and video collaboration experience to AT&T's business customers to enable their employees to work productively from anywhere."

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Posted June 03, 2019