INI's FormStudio Rated Avaya-Compliant

Interactive Northwest, Inc. (INI), a contact center solutions developer and integrator, today announced that INI FormStudio is compliant with key Avaya IX Contact Center solutions.

INI FormStudio enables contact center administrators to create, edit, and deploy interactive visual and voice forms. It simplifies data collection and transcription and provides respondents with a natural interface for completing post-call surveys, product requests, and other form-based information. The application is now compliance-tested by Avaya for compatibility with Avaya IX Contact Center component Avaya Aura Experience Portal 7.2.2.

INI is a technology partner in the Avaya DevConnect program. As a technology partner, INI can submit products to Avaya for compliance testing.

"It is critical for businesses to understand and respond to customer satisfaction feedback. With INI FormStudio, Avaya contact center customers can easily gather and assess such data. The new visual component of INI FormStudio gives contact center managers more options for collecting customer information, helping drive better response rates and increase user convenience," said Maria Simonton, director of product marketing at INI, in a statement.

"INI is a long-standing DevConnect technology partner dedicated to developing solutions that help Avaya customers further enhance their customers' experiences. Working with technology partners like INI helps ensure Avaya customers can confidently leverage and upgrade to our latest solutions," said Eric Rossman, vice president of partners, developers, and alliances at Avaya, in a statement.