Altitude Software, a provider of omnichannel customer experience solutions, has integrated LiveChat with its Altitude Xperience Proactive contact center solution.
"The integration of a powerful chat tool in the contact center improves first contact resolution, removes complexity in the interaction, and improves agent productivity," said Jesus Cuadrado, chief marketing officer at Altitude, in a statement. “In the context of e-commerce and digital-first companies, chat is a critical channel for its convenience and efficiency. Consumers value the availability of chat live support in online purchases and requests."
The Altitude Xperience Proactive solution includes agent and supervisor web desktop; inbound and outbound voice with callback; outbound (predictive dialer) and inbound tools (routing); email; TCPA compliance and SSL encryption, and more.
The availability of chat integrated with Altitude Xperience provides a real-time communication channel in the website. It can keep information of all individual customer interactions together and make them available to agents. Altitude Xperience Proactive out-of-the box integration with LiveChat synchronizes visitor chat information and agent status, allows users to view LiveChat information in the Altitude interface, and provides powerful analytics.