8x8 Awarded Four Contact Center Patents



8x8, a provider of cloud-based enterprise communications and contact center solutions, has been awarded four U.S. patents related to its communications technologies that help customers seamlessly connect, communicate, and collaborate.

The four 8x8 patents issued by the U.S. Patent and Trademark Office (USPTO) are the following:

  • U.S.Patent number 9,247,389, titled "Systems, Methods, Devices, and Arrangements for Emergency Call Services." It is a continuation of U.S. patent number 8,879,540, which was awarded to the company on November 4, 2014.
  • U.S. Patent number 9,294,625, titled "Limiting Contact in a Networked Contact Center Environment." It is a continuation of patent number 8,855,291, which discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants.
  • U.S. Patent number 9,294,433, titled "Multiple-Master DNS System."
  • U.S.Patent number 9,300,679, titled"System and Method for Monitoring Computing Servers for Possible Unauthorized Access."

The patent related to emergency call services helps operators locate a caller, even if he's using an IP communications device. In the past, tracking the location of a caller could only be done through landline and some cellular connections, but with 70 percent of emergency calls now being made from alternative endpoint devices, 8x8 continues to drive new innovation in this area.

The technology in patent number 9,294,625 helps contact centers automatically accept or reject communications based on contact rate value, meaning less hold time for customers to reach a representative.

The third patent (#9,294,433) provides a system and methodology for a domain name system (DNS) that is resistant to losses of network connections, removing the need to have multiple master servers in case of a connection failure.

Finally, U.S. patent #9,300,679 details a new technology to monitor data transactions of computing servers by determining a threat level based on the characteristics of the data transactions and the conditions of a security policy.

Since its establishment, 8x8 has been awarded 118 U.S. patents covering a variety of voice and video communications, signaling, processing, and storage technologies.


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Posted July 13, 2016