Expert Advice

Looking back at customer experience from 2004 until now.
Posted April 09, 2013

By using social media proactively, enterprises can prevent brand damage, deflect calls, and improve customer advocacy and satisfaction.
Posted April 03, 2013

Multitasking is a game changer for interacting socially and in the workplace. However, multitasking is not often a direct consideration for designers of speech technology applications; here are some considerations to keep in mind.
Posted March 25, 2013

Companies know that customer experiences are important, yet some struggle to offer experiences that satisfy customers at a cost that makes sense to them.
Posted March 19, 2013

TCO analysis looks good for large enterprises.
Posted March 11, 2013

Posted March 11, 2013