Patient expectations for great experiences have never been higher, but too many healthcare organizations are falling short because of data silos and fragmented patient journeys across channels. A modern contact center with digital-first options can unify the patient journey, accelerate acquisition, and ensure loyalty.
Download this ebook to learn a 5-step process to create a great patient experience in your healthcare contact center and find out more about:
- The components of a modern healthcare customer service strategy and tech stack.
- Steps to take for successfully consolidating and upgrading technologies.
- How transformation can impact key patient experience KPIs for the better.