Smart Customer Service White Papers
NiCE
NiCE + Cognigy: Two market leaders unite to accelerate the future of AI-first customer experience
Discover the transformative capabilities of conversational AI and how it can revolutionize your business.
Gain insights into the paradigm shift in customer access strategies, understanding how conversational AI blends artificial intelligence, natural language processing, and machine learning to create personalized, seamless customer interactions across multiple channels.
NiCE
NiCE + Cognigy: Two market leaders unite to accelerate the future of AI-first customer experience
Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center.?Learn how conversational and generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences.
NiCE
NiCE + Cognigy: Two market leaders unite to accelerate the future of AI-first customer experience
In this guide, discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support. Dive in and learn all about how AI Agents are transforming customer service and delivering innovative solutions for your business now.
Talkdesk Report
Hospital contact centers play a vital role in delivering high-quality patient care, but many still rely on outdated systems that limit efficiency and experience. To understand how hospitals are evolving, Talkdesk and CHIME surveyed 77 healthcare technology leaders to uncover the biggest challenges, modernization priorities, and the growing role of AI, automation, and EHR integration in patient communication.
In this report, you'll discover:
- The most pressing challenges facing hospital contact centers—and how leaders are addressing them
- How AI and automation are reshaping patient interactions and operational efficiency
- Proven strategies from senior healthcare executives driving transformation
Download the report to gain insights that can help your organization elevate patient engagement and contact center performance.
Talkdesk EBook
Financial institutions are under pressure to meet rising customer expectations while maintaining operational efficiency and safeguarding against fraud. AI is redefining what’s possible—helping banks and credit unions deliver seamless, digital-first experiences, handle high volumes of inquiries with speed, and gain real-time insights for smarter decision-making. By embracing the right AI strategies, financial institutions can offer proactive, personalized services while strengthening security and customer trust. Discover how AI can position your organization for long-term success in an increasingly digital-first world.
NiCE
Leaders say AI must fix contact center complexity. See what the top performers are doing differently.
When it comes to AI in the contact center, most organizations aren’t starting from scratch; some start from chaos, others start from antiquated systems. Siloed tools, scattered data, and disconnected systems are making it harder for even experienced teams to deliver consistent, connected service.
ICMI’s new State of AI in the Contact Center report reveals what’s holding teams back—and what the most forward-thinking leaders are doing to move ahead. From productivity gains to 24/7 support, see how AI, when done right, can ensure people, tech, and service finally click.
What the data reveals:
- Eliminate complexity through intelligent automation solutions
- Lead the AI investment wave transforming industries
- Amplify agent productivity with human-centered AI enhancement
Maximize AI so service works better for your business.
NiCE
Is your CX future-ready? Or are you falling behind in the race to achieve human-AI balance?
Customer expectations are rising, and brands that fail to keep up risk losing loyalty and revenue. While many organizations are eager to harness AI to improve service, outdated systems, fragmented data, and siloed operations often stand in the way.
This new report from MIT, “The connected customer,” reveals how leading brands are overcoming these roadblocks by embracing agentic AI and a unified CX platform. Discover what it takes to deliver fast, personalized service at scale, while maintaining the human connection customers value most.
What you’ll learn from the report:
- Why agentic AI is a game changer
- How a unified platform eliminates data silos
- Research-backed strategies from global CX leaders
- How AI augments human expertise for better service
Start building smarter, faster customer experiences today.
A New Guide from Language IO
Your customers don’t all speak the same language.
Your support team doesn’t have to either.
Meet the New Way to Do Voice Support.
Imagine this:
A customer speaks in Spanish → Your agent hears it instantly in English → They respond in English → The customer hears a fluent, natural-sounding reply in Spanish → Everyone’s happy.
- No waiting.
- No switching tools.
- No stress.
What’s Inside the Guide:
- Why voice support is still your most powerful CX channel
- Where traditional language models fall flat
- How AI voice translation actually works (spoiler: it’s magic)
- What to look for in a multilingual voice platform
- Real-world results from global brands who made the switch
Learn how to scale real-time voice support across 25+ languages without hiring, waiting, or losing the human touch.
Download the Guide: Connected Conversations