Editorial Offices:

New Jersey (map
143 Old Marlton Pike 
Medford, NJ 08055-8750 
Phone: 1-212-251-0608 

Sales & Sponsorship Contacts: 

Bob Fernekees, Publisher 
1-212-251-0608, Ext. 106

Adrienne Snyder, East Coast & Midwest Sales Director

Dennis Sullivan, Account Director, West 

Web Events:

DawnEl Harris, Web Events Director

Corporate Headquarters

Information Today, Inc.   

143 Old Marlton Pike 
Medford, NJ 08055 
Phone: 609-654-6266 
Toll-free: 800-300-9868 
Fax: 609-654-4309 


Leonard KlieEditor

Len is responsible for assigning, editing, and writing content for and its sister publications, CRM magazine and Speech Technology magazine. 

Len got his start in journalism more than 25 years ago. Various reporting, photography, and editing roles at several weekly newspapers in New York preceded his switch to trade publishing. He has served as the managing editor at publications covering foodservice and recreational activities for U.S. military and government entities, and at college campuses around the country. Immediately prior to joining the Speech Technology staff in November 2006, he served as managing editor at Food Logistics magazine, covering the warehousing and transportation of food and related products in the retail supermarket and foodservice industry.   

An award-winning writer and editor, Len is a graduate of Marist College in Poughkeepsie, N.Y., where he earned a bachelor's degree in communications, with a concentration in journalism. He also has minors in Spanish and history.

Focus: • Customer Service/ Support • Contact Centers • Customer Experience Management

Contact him at 1-212-251-0608, Ext. 110, or

Chris Cronis, Managing Editor 

Chris is the managing editor of CRM and Speech Technology magazines, and their Web sites, as well as In this role, Chris edits all content for the three publications, manages deadlines, and coordinates the writing staff and freelancers. 

Chris has had a 20-year career in publishing, working at magazines and newspapers covering business, technology, the movie industry, politics, food, and sports. He was most recently the managing editor of Parade magazine, the venerable Sunday supplement that reaches some 20 million readers each week.

Contact Chris at 1-212-251-0608, Ext. 108 or