Genesys' expanded partnership with ServiceNow enables A2A customer experience orchestration. (Featured on DestinationCRM.com.)
Posted September 10, 2025
Interactions acquisition is expected to strengthen and extend SoundHound's capabilities in agentic AI.
Posted September 09, 2025
Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event. (Featured on DestinationCRM.com.)
Posted September 09, 2025
CallTrackingMetrics' new AI-powered voice agents provide 24/7 customer support while preserving the human touch.
Posted September 08, 2025
Eltropy's agentic AI platform delivers conversational voice automation to deflect up to 60 percent of calls.
Posted September 03, 2025
Phreesia's VoiceAI is a conversational AI solution to transform call management in healthcare.
Posted September 03, 2025
The Aspect Cloud Workforce platform's biggest update to date adds flexibility, a new interface, a mobile app, and a portal for developers.
Posted August 27, 2025
LivePerson's AWS integration will help companies unify voice and digital customer experiences.
Posted August 26, 2025
Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on DestinationCRM.com.)
Posted August 25, 2025
CallMiner OmniAgents are virtual agents that help companies engage customers across voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 20, 2025
Dialpad's latest platform updates include new integrations, reporting, analytics, and insights.
Posted August 19, 2025
8x8 has added AI-driven engagement, payments, and personalization to its flagship platform. (Featured on .)
Posted August 19, 2025
New integration bridges 8x8 Platform for CX with core banking systems from MNET
Posted August 15, 2025
Five9 integrates its cloud contact center technology with Epic's EHRs through Five9 Fusion for Epic.
Posted August 15, 2025
Expanded collaboration brings NiCE's CXone Mpower together with Agentforce in Salesforce Service Cloud.
Posted August 13, 2025
IntelePeer's latest SmartAgent release is tailored for dental service organizations.
Posted August 07, 2025
New AI delivers fully automated forecasting for contact center operations.
Posted August 07, 2025
8x8's recent innovations around AI accelerate agent and self=service interactions.
Posted August 07, 2025
The Keep Call Centers in America Act would ensure when Americans call a call center, they can speak to a human located in the United States
Posted August 05, 2025
Pega's new service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences.
Posted August 05, 2025
Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration. (Featured on DestinationCRM.com.)
Posted August 01, 2025
Alvaria and CallMiner platform users benefit from deep customer insights, agent guidance, personalized outreach capabilities, and more. (Featured on DestinationCRM.com.)
Posted July 30, 2025
Acquisition strengthens Onix's capabilities with Google Cloud's Customer Engagement AI Suite and unites its Agentspace and Agentic AI with UJET CCaaS solutions. (Featured on DestinationCRM.com.)
Posted July 29, 2025
Acquisition combines NiCE's CXone Mpower with Cognigy's conversational and agentic AI. (Featured on DestinationCRM.com.)
Posted July 28, 2025
Cognigy and TeKnowledge are working together to accelerate agentic AI adoption in customer service. (Featured on DestinationCRM.com.)
Posted July 24, 2025
Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Grupo NGN acquisition adds CCaaS capabilities to White Label's portfolio. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Avaya and Databricks have partnered to deliver governance and security for AI at scale. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Human-in-the-loop agent, conversation monitoring, and testing and simulation features expand ASAPP's GenerativeAgent. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Cyara's latest platform update includes advanced artificial intelligence validation, real-time monitoring, and no-code test automation. (Featured on DestinationCRM.com.)
Posted July 15, 2025
Intermedia's AI Supervisor Assist helps contact centers improve performance in real time.
Posted July 11, 2025
Natterbox AI Assistants and AI Agents can handle up to 70 percent of routine customer queries.
Posted July 08, 2025
Ultatel's Intelligent Voice AI Agent is a fully managed service for handling routine customer service tasks. (Featured on DestinationCRM.com.)
Posted July 01, 2025
Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems.
Posted June 27, 2025
The partnership provides tailored Zendesk solutions, migration tools, verticalized offerings, and full-stack implementation support.
Posted June 18, 2025
Glance brings its cobrowse and collaboration tools to Microsoft Dynamics 365 environments.
Posted June 17, 2025
CX Mpower Agents and integrations with AWS and Snowflake are among the highlighted innovations unveiled today. (Featured on DestinationCRM.com.)
Posted June 17, 2025
Upstream Works' new AgentNow tiers enable on-demand live video agents and humanized experiences for customer support.
Posted June 10, 2025
Cresta's expanded AI Agent offering ensures continuity, personalization, and efficient service across both voice and chat.
Posted June 09, 2025
CallMiner's new integration empowers Microsoft Dynamics 365 Contact Center users with AI-powered insights to improve service team performance and customer experience.
Posted June 09, 2025
Krisp's new offering combines AI Noise Cancellation, AI Accent Conversion, AI Live Interpreter, and Agent Assist.
Posted June 09, 2025
Krisp's Latin American accent conversions support 85 percent of Spanish speakers in the region. (Featured on SpeechTechMag.com.)
Posted June 05, 2025
Partnership brings Sanas' accent translation solution to Firstsource's contact center platform. (Featured on SpeechTechMag.com.)
Posted May 27, 2025
Glia's Cortex AI Benchmarks lets users measure and compare AI and agent performance.
Posted May 19, 2025
IntelePeer's SmartAnalytics is a comprehensive solution that captures all interactions between AI and human agents.
Posted May 12, 2025
ServiceNow's integrations with NICE and AWS improve workflow automation and data portability. (Featured on DestinationCRM.com.)
Posted May 08, 2025
SoundHound's Amelia 7.0 platform delivers agentic AI with voice technology. (Featured on SpeechTechMag.com.)
Posted May 08, 2025
Sinch and OneReach.ai are collaborating to help companies deploy agentic AI across communications channels. (Featured on DestinationCRM.com.)
Posted May 06, 2025
ServiceNow CRM AI Agents orchestrates work across departments for seamless experiences across the entire customer lifecycle. (Featured on DestinationCRM.com.)
Posted May 06, 2025
3CLogic and NewRocket partnership delivers contact center solutions for financial services with ServiceNow. (Featured on DestinationCRM.com.)
Posted May 06, 2025