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Krisp Accent Conversion now lets offshore agents sound local to British customers. (Featured on SpeechTechMag.com.)
Posted April 16, 2026

Contact center-as-a-service solutions remain a core platform, but their roles are evolving. (Featured on DestinationCRM.)
Posted April 15, 2026

Partnership delivers Google Cloud CCaaS and Gemini Enterprise for Customer Experience through AVANT's Global Network of Trusted Advisors.
Posted April 13, 2026

Kustomer AI - Signals surfaces real-time customer context, sentiment, and escalation risk directly to reps and managers before they engage.
Posted April 02, 2026

GetVocal's Control Center includes a governance layer that enables human-in-the-loop operations, allowing AI to handle customer interactions while humans stay in control of critical decisions.
Posted April 01, 2026

Cox Business Contact Center with RingCentral is powered by RingCentral's RingCX
Posted April 01, 2026

AI is opening new doors for contact center agents, managers, and customers. (Featured on DestinationCRM.com.)
Posted April 01, 2026

Forethought deal enables Zendesk to advance its resolution platform with self-improving AI agents. (Featured on DestinationCRM.com.)
Posted March 31, 2026

Partnership combines cloud contact center innovation with advanced workforce engagement capabilities.
Posted March 27, 2026

Vonage Contact Center with ServiceNow Voice integrates enterprise-grade voice and AI capabilities directly into enterprise workflows.
Posted March 24, 2026

Cresta's Knowledge Agent is an agentic AI assistant delivering proactive intelligence to contact center workers. (Featured on DestinationCRM.com.)
Posted March 17, 2026

LivePerson Sync enables seamless integration with systems like Salesforce, Microsoft, and ServiceNow, bringing CRM data and workflows directly into the live agent workspace. (Featured on DestinationCRM.com.)
Posted March 17, 2026

8x8 Engage is now available to all channel partners and customers globally.
Posted March 13, 2026

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution.
Posted March 12, 2026

UJET's Agentic Experience Orchestration unifies CX data and AI, automates the agent experience, and consolidates enterprise systems.
Posted March 11, 2026

Customers are growing more accepting of AI in customer service interactions, but a human is still preferred, Metrigy finds.
Posted March 04, 2026

New capabilities embed predictive, policy-aware intelligence directly into forecasting, scheduling, and real-time operations.
Posted February 25, 2026

Oracle's new role-based AI agents in Oracle Fusion Cloud Applications transform sales, marketing, and service processes into revenue-driving opportunities. (Featured on DestinationCRM.com.)
Posted February 10, 2026

Cisco partners with ServiceNow to deliver a cloud-native contact center solution for ServiceNow CSM, CRM, and ITSM environments.
Posted February 10, 2026

Upgraded Retell AI voice platform enables call centers to deploy infinite AI sales and support agents across voice, chat, email, and SMS. (Featured on DestinationCRM.com.)
Posted January 28, 2026

CommBox Era resolves customer conversations end to end, integrates with core systems, and operates within strict enterprise guardrails.
Posted January 27, 2026

Partnership expands Dialpad's AI-first communications platform to TD SYNNEX's global network of technology partner
Posted January 23, 2026

DDC Evora platform includes agentic AI for voice interactions and sentiment analysis. (Featured on DestinationCRM.com.)
Posted January 22, 2026

Kustomer customers can now resolve "Where is my order?" and "Where is my refund?" requests with real-time order, shipping, and returns data inside a single view. (Featured on DestinationCRM.com.)
Posted December 17, 2025

Cresta's Agent Operations Center helps companies manage the human-AI hybrid workforce for customer experience.
Posted December 09, 2025

AI automation and observability assistants give CX teams instant clarity into their workflows and AI behavior.
Posted December 05, 2025

IFD is not just a technological upgrade; it's a strategic move toward holistic, data-driven customer engagement.
Posted December 05, 2025

Merger brings together SharpenCX's intelligent agent technology with Ytel's outbound customer experience capabilities. (Featured on DestinationCRM.com.)
Posted December 02, 2025

Collaboration brings together Amazon Connect voice capabilities, conversational analytics, and sentiment analysis with Zendesk Contact Center. (Featured on DestinationCRM.com.)
Posted December 02, 2025

Luware Nimbus Companion is an AI-driven agent orchestration layer for human and AI customer service. (Featured on DestinationCRM.com.)
Posted November 20, 2025

New capabilities across the 8x8 Platform for CX help teams resolve issues on first contact, streamline follow-ups, and work more efficiently. (Featured on DestinationCRM.com.)
Posted November 20, 2025

ASAPP's CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels.
Posted November 19, 2025

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact centers.
Posted November 19, 2025

New AI capabilities enhance Five9's routing, quality management, and analytics.
Posted November 19, 2025

Phone and email will sharply decline in value in favor of digital channels, Gartner finds. (Featured on DestinationCRM.com.)
Posted November 18, 2025

The UJET deal with Spiral adds foundational building blocks for conversational AI, predictive analytics, and business intelligence. (Featured on DestinationCRM.com.)
Posted November 18, 2025

Teneo 8 offers scalable AI agents for hybrid AI, governance, and real-time voice automation. (Featured on DestinationCRM.com.)
Posted November 18, 2025

Mitel CX 2.0 unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty. (Featured on DestinationCRM.com.)
Posted November 18, 2025

RingCentral's Customer Engagement Bundle introduces advanced queue management and SMS shared inbox capabilities for lightweight contact centers.
Posted November 05, 2025

RingCentral has expanded its AI Receptionist and unveiled an AI Virtual Assistant (AVA), AI Conversation Expert (ACE), and Workforce Engagement Management suite. (Featured on DestinationCRM.com.)
Posted November 04, 2025

The numbers that mattered yesterday won't get us where we need to go tomorrow. AI gives us the data, speed, and insight to finally align CX metrics with customer and business reality.
Posted October 31, 2025

Alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experiences at scale. (Featured on DestinationCRM.com.)
Posted October 30, 2025

Authenticx customers across the healthcare ecosystem can now benefit from real-time agent guidance natively within Salesforce.
Posted October 29, 2025

With Crescendo Multimodal AI, customers can simultaneously interact through voice, text, and with visuals in the same conversation
Posted October 28, 2025

HGS Interaction Intelligence enables companies to analyze nearly 100 percent of interactions across channels. (Featured on DestinationCRM.com.)
Posted October 28, 2025

Afiniti delivers personalized customer interactions with Five9's Cloud Contact Center Platform
Posted October 23, 2025

New agentic AI capabilities powered by Talkdesk Customer Experience Automation empowers human agents to request real-time guidance and resolve issues faster and more confidently. (Featured on DestinationCRM.com.)
Posted October 22, 2025

Partnership brings together Alvaria's outbound compliance, proactive outreach, and contact center excellence with SuccessKPI's AI-powered business intelligence.
Posted October 15, 2025

Vonage's Agentforce Identity Insights and Fraud Detection helps contact center agents detect fraud risks, verify customers, and validate effective communications channels in real time.
Posted October 14, 2025

New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights.
Posted October 14, 2025

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