Infrastructure & Hardware
New MCP Server enables conversational AI platforms and AI agents to securely access PCI Pal payment capabilities.
Posted September 10, 2026
Genesys touts huge AI growth opportunity ahead during Xperience 2026 Day 2. (Featured on DestinationCRM.com.)
Posted September 04, 2026
Omilia and Telarus are bringing self-learning agentic CX to clients across the U.S. and U.K.
Posted September 02, 2026
Bland's FedRAMP 20x Class A Certification gives federal agencies a new path to evaluate and adopt AI agents
Posted September 01, 2026
Capacity adds automated quality assurance, multi-agent support, and knowledge orchestration to its voice AI agent offerings.
Posted August 25, 2026
Integration brings AI-powered noise cancellation, accent conversion, and multilingual voice capabilities to the 8x8 Platform for CX. (Featured on SpeechTechMag.com.)
Posted August 20, 2026
Conversational AI provider boost.ai has joined OpenAI Partner Network as a Select Partner. (Featured on SpeechTechMag.com.)
Posted August 18, 2026
AudioCodes' Voca CIC and AnywhereNow's Tendfor voice products certified for Microsoft Teams. (Featured on SpeechTechMag.com.)
Posted August 18, 2026
Custom AI agents now qualify callers, route leads, and brief teams before every transfer.
Posted August 12, 2026
Integration brings Modulate's synthetic voice detection to the Scam.ai platform, helping organizations identify multimodal deepfake threats through a single customer experience. (Featured on SpeechTechMag.com.)
Posted August 12, 2026
Avaya's Aura 10.3 release strengthens security and updates core infrastructure.
Posted August 05, 2026
Parlance now lets patient access managers update greetings, outage broadcasts, and FAQ answers instantly; and on warm transfer, contact center agents get verified patients with an AI-generated call summary.
Posted August 04, 2026
PCI Pal partnership brings secure and compliant payment experiences to NiCE customers globally across any business communications channel.
Posted July 31, 2026
Verifying delegated authority (who sent this agent, what it is permitted to do, and where its mandate ends) is the next frontier of intelligent authentication.
Posted July 31, 2026
8x8's new platform capabilities include conversational intelligence, AI agent deployment, enterprise-wide expert routing, and a workforce management update.
Posted July 30, 2026
Integration embeds Broadvoice's contact center platform inside Dynamics 365, giving agents calls, outcomes, and customer records in one workspace.
Posted July 29, 2026
New agreement enables NiCE to resell RingCentral's RingEX; companies also extend agreement to market and sell RingCentral Contact Center, powered by NiCE CXone.
Posted July 24, 2026
DevRev Voice AI for Computer shares organizational memory across agents.
Posted July 23, 2026
Observe.AI and AWS work together to accelerate adoption of AI Agents for CX.
Posted July 23, 2026
Expanded relationship between Genesys and AWS advances agentic orchestration, scales global availability, and strengthens go-to-market collaboration.
Posted July 23, 2026
transcosmos has added AI agent capabilities in converting its CX platform into trans-DX Plus for Support. (Featured on DestinationCRM.com.)
Posted July 21, 2026
8x8 Small Business is a self-serve, consumption-based communications offering for small and mid-sized businesses. (Featured on DestinationCRM.com.)
Posted July 20, 2026
New solutions from PWC US and OpenAI combine advanced AI with industry expertise to deliver personalized, efficient, and scalable customer experiences. (Featured on DestinationCRM.com.)
Posted July 17, 2026
Aqurio helps organizations in complex industries operate more efficiently and scale faster by combining Agentic AI with compliance-first vertical integrations.
Posted July 15, 2026
New no-code and pro-code capabilities enable users to build Fusion Agentic Applications backed by specialized agent teams, Fusion business objects, workflows, approvals, governance, and auditability.
Posted July 15, 2026
Through its Early Access Program, Eltropy gives fintech builders and credit unions and community banks a path from idea to deployed agent.
Posted July 08, 2026
Microsoft customers worldwide can now discover and deploy Tendfor Contact Centre and Reception Solution for Microsoft Teams through Microsoft Marketplace. (Featured on DestinationCRM.com.)
Posted July 07, 2026
Alvaria launches an integrated outbound compliance solution for Zoom Contact Center.
Posted July 02, 2026
Pinkfish acquisition expands Genesys Cloud AI with advanced agentic workflow automation and enterprise execution capabilities. (Featured on DestinationCRM.com.)
Posted June 30, 2026
8x8 AI Routing connects customers to the best expert across channels and the entire organization.
Posted June 24, 2026
New capability adds trusted identity verification to the start of customer interactions.
Posted June 24, 2026
Five9 Voice AI Agents provide human-like conversations, real-time responsiveness, enterprise-grade governance, and seamless AI + Human collaboration.
Posted June 24, 2026
Alorica is making Crescendo's CX platform available to its customers. (Featured on DestinationCRM.com.)
Posted June 23, 2026
Talkdesk Agent Builder enables teams to create, test, and validate AI agents before deployment. (Featured on DestinationCRM.com.)
Posted June 23, 2026
Partnership enables companies to scale automation while meeting industry compliance standards. (Featured on DestinationCRM.com.)
Posted June 23, 2026
Medallia to transfer ownership to a group led by Blackstone, Apollo, and FSK and reposition itself. (Featured on DestinationCRM.com.)
Posted June 18, 2026
Alvaria and Parloa are teaming up for compliant, high-performance AI agents for CX.
Posted June 18, 2026
TELUS Digital and Cresta have partnered to deliver AI agents and augment human agents.
Posted June 16, 2026
As AI's capabilities grow, the impact on the contact center will be even more transformational, conference speakers conclude. (Featured on DestinationCRM.com.)
Posted June 11, 2026
NiCE World speakers highlight returns from AI when many other companies are struggling to find ROI. (Featured on DestinationCRM.com.)
Posted June 10, 2026
During NEXUS pre-conference talks delivered as part of NiCE World 2026, speakers pointed to serious gains from AI. (Featured on DestinationCRM.com.)
Posted June 09, 2026
Integrated cloud PBX and contact center platform extends AI, analytics, and operational intelligence across the organization.
Posted June 09, 2026
Zendesk Support Assistant integrates Microsoft Agent 365 to support employees through AI-powered workflows inside Microsoft Teams, Outlook, Word, and more.
Posted June 03, 2026
Broadvoice GoEngage and AI Analyst bring voice AI and conversational insights to GoContact.
Posted June 03, 2026
Vonage's strategic partnerships with Avaamo and Syndeo enable companies to deploy industry-specific AI agents for self-service and agent intelligence.
Posted June 03, 2026
Most AI pilots in call centers fail because companies adopt AI before building the business clarity, process discipline, infrastructure readiness, and agent adoption needed to turn pilots into measurable performance gains.
Posted June 01, 2026
Afiniti Agents, Afiniti Orchestrator, and Afiniti Intelligence join Afiniti Pairing in one platform to help contact centers manage support issues and protect customer lifetime value.
Posted May 28, 2026
Partnership combines Avaya Infinity with avatarin's AI, robotics, and real-time interaction technologies for customer interactions.
Posted May 27, 2026
Partnership brings the Hyro specialized, healthcare-native AI agents to the Five9 Intelligent Cloud Contact Center.
Posted May 26, 2026
GoTo Connect CX Complete unifies the full customer experience, while LogMeIn updates include agentic AI, real-time insights, deeper integrations, and enhanced security.
Posted May 20, 2026