Cross-Channel Support

Kustomer customers can now resolve "Where is my order?" and "Where is my refund?" requests with real-time order, shipping, and returns data inside a single view. (Featured on DestinationCRM.com.)
Posted December 17, 2025

Voice 2.0 is Lorikeet's conversational intelligence platform for high-complexity support. (Featured on SpeechTechMag.com.)
Posted December 16, 2025

Vonage's AI-powered voice solution for virtual and human agents brings next-gen intelligence to customer engagement. (Featured on SpeechTechMag.com.)
Posted December 16, 2025

Cresta's Agent Operations Center helps companies manage the human-AI hybrid workforce for customer experience.
Posted December 09, 2025

Vonage launches its business communications and contact center solutions in AWS Marketplace.
Posted December 05, 2025

AI automation and observability assistants give CX teams instant clarity into their workflows and AI behavior.
Posted December 05, 2025

IFD is not just a technological upgrade; it's a strategic move toward holistic, data-driven customer engagement.
Posted December 05, 2025

Merger brings together SharpenCX's intelligent agent technology with Ytel's outbound customer experience capabilities. (Featured on DestinationCRM.com.)
Posted December 02, 2025

Collaboration brings together Amazon Connect voice capabilities, conversational analytics, and sentiment analysis with Zendesk Contact Center. (Featured on DestinationCRM.com.)
Posted December 02, 2025

Latest partnership will leverage 3CLogic's Communication Platform as a Service (CPaaS) and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow's AI Experience. (Featured on DestinationCRM.com.)
Posted December 02, 2025

Fluents Omnichannel fuses voice, SMS, and webchat in one context-aware platform. (Featured on DestinationCRM.com.)
Posted December 02, 2025

Luware Nimbus Companion is an AI-driven agent orchestration layer for human and AI customer service. (Featured on DestinationCRM.com.)
Posted November 20, 2025

AVOXI's Proactive Service offering is a diagnostic solution to preemptively identify and fix global voice channel vulnerabilities. (Featured on DestinationCRM.com.)
Posted November 20, 2025

New capabilities across the 8x8 Platform for CX help teams resolve issues on first contact, streamline follow-ups, and work more efficiently. (Featured on DestinationCRM.com.)
Posted November 20, 2025

ASAPP's CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels.
Posted November 19, 2025

New AI capabilities enhance Five9's routing, quality management, and analytics.
Posted November 19, 2025

Phone and email will sharply decline in value in favor of digital channels, Gartner finds. (Featured on DestinationCRM.com.)
Posted November 18, 2025

The UJET deal with Spiral adds foundational building blocks for conversational AI, predictive analytics, and business intelligence. (Featured on DestinationCRM.com.)
Posted November 18, 2025

Teneo 8 offers scalable AI agents for hybrid AI, governance, and real-time voice automation. (Featured on DestinationCRM.com.)
Posted November 18, 2025

Mitel CX 2.0 unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty. (Featured on DestinationCRM.com.)
Posted November 18, 2025

RingCentral's Customer Engagement Bundle introduces advanced queue management and SMS shared inbox capabilities for lightweight contact centers.
Posted November 05, 2025

8x8 WFM is now a standard capability in every 8x8 Contact Center package. (Featured on DestinationCRM.com.)
Posted November 05, 2025

RingCentral has expanded its AI Receptionist and unveiled an AI Virtual Assistant (AVA), AI Conversation Expert (ACE), and Workforce Engagement Management suite. (Featured on DestinationCRM.com.)
Posted November 04, 2025

WestCX's new Engage, LinguaAI, and Journey Insights solutions bring multilingual, measurable, and human-like communication to healthcare organizations. (Featured on DestinationCRM.com.)
Posted November 04, 2025

The numbers that mattered yesterday won't get us where we need to go tomorrow. AI gives us the data, speed, and insight to finally align CX metrics with customer and business reality.
Posted October 31, 2025

Alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experiences at scale. (Featured on DestinationCRM.com.)
Posted October 30, 2025

Authenticx customers across the healthcare ecosystem can now benefit from real-time agent guidance natively within Salesforce.
Posted October 29, 2025

With Crescendo Multimodal AI, customers can simultaneously interact through voice, text, and with visuals in the same conversation
Posted October 28, 2025

HGS Interaction Intelligence enables companies to analyze nearly 100 percent of interactions across channels. (Featured on DestinationCRM.com.)
Posted October 28, 2025

Afiniti delivers personalized customer interactions with Five9's Cloud Contact Center Platform
Posted October 23, 2025

New agentic AI capabilities powered by Talkdesk Customer Experience Automation empowers human agents to request real-time guidance and resolve issues faster and more confidently. (Featured on DestinationCRM.com.)
Posted October 22, 2025

UJET customers will be able to procure Laivly's AI agent, Sidd, directly through UJET.
Posted October 21, 2025

Executives experiencing AI FOMO should take heed to the AI projects that are succeeding. (Featured on DestinationCRM.com.)
Posted October 21, 2025

New eGain products help automate knowledge processes and assure content is accurate and compliant. (Featured on DestinationCRM.com.)
Posted October 17, 2025

NiCE Cognigy's new AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Agents always-on and trusted. (Featured on DestinationCRM.com.)
Posted October 17, 2025

Partnership includes Genesys investment in Scaled Cognition to support large action model innovation for CX workflows. (Featured on DestinationCRM.com.)
Posted October 17, 2025

Glia brings more life-like voices and noise cancellation to Voice AI.
Posted October 15, 2025

Partnership brings together Alvaria's outbound compliance, proactive outreach, and contact center excellence with SuccessKPI's AI-powered business intelligence.
Posted October 15, 2025

Vonage's Agentforce Identity Insights and Fraud Detection helps contact center agents detect fraud risks, verify customers, and validate effective communications channels in real time.
Posted October 14, 2025

New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights.
Posted October 14, 2025

The PwC offering leverages Salesforce Agentforce and brings conversational artificial intelligence, predictive ordering, and unified customer data. (Featured on DestinationCRM.com.)
Posted October 13, 2025

Oracle Intelligent Communications Orchestration Network Cloud Service enables companies to rapidly deploy and connect AI and communication services.  (Featured on DestinationCRM.com.)
Posted October 10, 2025

Dialpad's Agentic AI Platform offers autonomous AI agents that don't just answer but act to solve customer problems.
Posted October 10, 2025

Lorikeet's Team of Agents enables multiple AI agents to collaborate in real time across voice, chat, email, and SMS.
Posted October 09, 2025

Upstream Works' additions include a streamlined UX, Real-Time Transcriptions, and AI insights.
Posted October 02, 2025

Abby Connect's virtual receptionist leverages Deepgram's real-time speech-to-text technologies. (Featured on SpeechTechMag.com.)
Posted October 01, 2025

boost.ai added Express Voice, real-time transcription, performance analytics, speech-to-text fine-tuning, and natural background audio. (Featured on SpeechTechMag.com.)
Posted October 01, 2025

Customer self-service is better today, but it takes effort to use it successfully. (Featured on DestinationCRM.com.)
Posted October 01, 2025

Talkdesk launches Microsoft Teams integration and Talkdesk Customer Experience Automation on Microsoft Azure Marketplace. (Featured on DestinationCRM.com.)
Posted September 30, 2025

LoopUp and Luware partnership brings Microsoft Teams integration to customer service operations. (Featured on DestinationCRM.com.)
Posted September 24, 2025

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