Upstream Works' additions include a streamlined UX, Real-Time Transcriptions, and AI insights.
Posted October 02, 2025
Abby Connect's virtual receptionist leverages Deepgram's real-time speech-to-text technologies. (Featured on SpeechTechMag.com.)
Posted October 01, 2025
boost.ai added Express Voice, real-time transcription, performance analytics, speech-to-text fine-tuning, and natural background audio. (Featured on SpeechTechMag.com.)
Posted October 01, 2025
Customer self-service is better today, but it takes effort to use it successfully. (Featured on DestinationCRM.com.)
Posted October 01, 2025
Talkdesk launches Microsoft Teams integration and Talkdesk Customer Experience Automation on Microsoft Azure Marketplace. (Featured on DestinationCRM.com.)
Posted September 30, 2025
LoopUp and Luware partnership brings Microsoft Teams integration to customer service operations. (Featured on DestinationCRM.com.)
Posted September 24, 2025
The Hammer Cloud Platform for testing customer experience applications is now available in AWS Marketplace. (Featured on DestinationCRM.com.)
Posted September 24, 2025
Kenect Voice AI is a virtual receptionist for auto dealerships and service departments. (Featured on DestinationCRM.com.)
Posted September 24, 2025
Five9's integration with ServiceNow combines real-time transcription and unified routing.
Posted September 16, 2025
Genesys' expanded partnership with ServiceNow enables A2A customer experience orchestration. (Featured on DestinationCRM.com.)
Posted September 10, 2025
Interactions acquisition is expected to strengthen and extend SoundHound's capabilities in agentic AI.
Posted September 09, 2025
Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event. (Featured on DestinationCRM.com.)
Posted September 09, 2025
IntelePeer's collaboration with Waterfield looks to accelerate AI-driven CX modernization.
Posted September 04, 2025
Eltropy's agentic AI platform delivers conversational voice automation to deflect up to 60 percent of calls.
Posted September 03, 2025
LivePerson's AWS integration will help companies unify voice and digital customer experiences.
Posted August 26, 2025
Sendbird Voice AI provides seamless integration with SMS, email, and chat for customer service. (Featured on SpeechTechMag.com.)
Posted August 26, 2025
Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on DestinationCRM.com.)
Posted August 25, 2025
CallMiner OmniAgents are virtual agents that help companies engage customers across voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 20, 2025
Dialpad's latest platform updates include new integrations, reporting, analytics, and insights.
Posted August 19, 2025
8x8 has added AI-driven engagement, payments, and personalization to its flagship platform. (Featured on .)
Posted August 19, 2025
New integration bridges 8x8 Platform for CX with core banking systems from MNET
Posted August 15, 2025
Five9 integrates its cloud contact center technology with Epic's EHRs through Five9 Fusion for Epic.
Posted August 15, 2025
Expanded collaboration brings NiCE's CXone Mpower together with Agentforce in Salesforce Service Cloud.
Posted August 13, 2025
Agent Assist for email empowers teams to deliver support on that channel; while email support in Conversation Intelligence unlocks voice of the customer visibility in email exchanges.
Posted August 12, 2025
TPx's UCx Contact Center is a cloud-based solution for support across voice and digital channels.
Posted August 12, 2025
IntelePeer's latest SmartAgent release is tailored for dental service organizations.
Posted August 07, 2025
8x8's recent innovations around AI accelerate agent and self=service interactions.
Posted August 07, 2025
The renewed partnership between NiCE and RingCentral strengthens integrated AI-powered UCaaS and CCaaS solutions.
Posted August 06, 2025
Pega's new service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences.
Posted August 05, 2025
Cloudhesive customers can now leverage Glance's Guided CX for real-time, personal digital interactions.
Posted August 05, 2025
AT&T has expanded its Office@Hand business communications portfolio with RingCX Contact Center and RingSense Conversational Intelligence.
Posted August 04, 2025
Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration. (Featured on DestinationCRM.com.)
Posted August 01, 2025
Alvaria and CallMiner platform users benefit from deep customer insights, agent guidance, personalized outreach capabilities, and more. (Featured on DestinationCRM.com.)
Posted July 30, 2025
Acquisition strengthens Onix's capabilities with Google Cloud's Customer Engagement AI Suite and unites its Agentspace and Agentic AI with UJET CCaaS solutions. (Featured on DestinationCRM.com.)
Posted July 29, 2025
Acquisition combines NiCE's CXone Mpower with Cognigy's conversational and agentic AI. (Featured on DestinationCRM.com.)
Posted July 28, 2025
Cognigy and TeKnowledge are working together to accelerate agentic AI adoption in customer service. (Featured on DestinationCRM.com.)
Posted July 24, 2025
Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Grupo NGN acquisition adds CCaaS capabilities to White Label's portfolio. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Avaya and Databricks have partnered to deliver governance and security for AI at scale. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Human-in-the-loop agent, conversation monitoring, and testing and simulation features expand ASAPP's GenerativeAgent. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Multi Agentic Platform for Customer Services supports MCP for integration into enterprise landscapes and A2A for streamlined agent communication.
Posted July 16, 2025
Cyara's latest platform update includes advanced artificial intelligence validation, real-time monitoring, and no-code test automation. (Featured on DestinationCRM.com.)
Posted July 15, 2025
Twilio has expanded its platform with real-time personalization, data residency control, and WhatsApp Business Calling.
Posted July 15, 2025
Intermedia's AI Supervisor Assist helps contact centers improve performance in real time.
Posted July 11, 2025
Natterbox AI Assistants and AI Agents can handle up to 70 percent of routine customer queries.
Posted July 08, 2025
Human-like interactions are reshaping customer engagement and automation, The Research Insights finds. (Featured on SpeechTechMag.com.)
Posted July 01, 2025
Ultatel's Intelligent Voice AI Agent is a fully managed service for handling routine customer service tasks. (Featured on DestinationCRM.com.)
Posted July 01, 2025
Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems.
Posted June 27, 2025
New capabilities include Proactive Services, Intelligent Caller ID, Digest, and SIP Refer and Advanced SIP Messaging.
Posted June 25, 2025
8x8's Verif8 provides one-time password verification for customer interactions.
Posted June 25, 2025