8x8 has added more personalized, conversational AI self-service in its Intelligent Customer Assistant.
Posted October 18, 2024
VCC Intelligent Workspace offers agents AI-powered guidance during customer interactions.
Posted October 17, 2024
Broadvoice has embedded CommunityWFM's Workforce Management into its GoContact CCaaS and b-hive UCaaS solutions.
Posted October 17, 2024
Calabrio's Microsoft Dynamics 365 integration provides self-service scheduling and AI-driven insights.
Posted October 16, 2024
Avaya's Virtual Operations Manager concept highlights how human and artificial intelligence collaboration can alter customer experience in contact centers
Posted October 14, 2024
DRUID QA Agent is an automated quality assurance testing suite to ensure AI agents give the right answers.
Posted October 09, 2024
The latest updates to Amazon Connect can now make recommendations to agents based on the customer's data.
Posted October 08, 2024
Broadvoice Advanced Analytics uses AI for enhanced reporting and journey management. (Featured on DestinationCRM.com.)
Posted October 08, 2024
Glia's Unified Interactions Index Calculator provides a guided digital process for banks and credit unions to benchmark and evaluate the impact of service interactions. (Featured on DestinationCRM.com.)
Posted October 08, 2024
Verint's bots have been integrated into the Avaya Experience Platform.
Posted October 01, 2024
Vonage has become one of the first contact center providers to join Salesforce's pilot program as a premier provider for Service Cloud Voice.
Posted September 19, 2024
Clay McNaught is promoted from president and COO roles. (Featured on DestinationCRM.com.)
Posted September 17, 2024
Yellow.ai's VoiceX platform is a low-latency, LLM-powered customer communications platform. (Featured on DestinationCRM.com.)
Posted September 17, 2024
Natterbox's AI Call Coaching harnesses generative AI to turn calls into coaching opportunities. (Featured on DestinationCRM.com.)
Posted September 17, 2024
The Mitel Common Communications Framework is an open blueprint for interoperability across on-premises and customer, partner, or Mitel-hosted cloud models.
Posted September 13, 2024
With Salesforce's Agentforce, organizations can build, customize, and deploy their own AI agents with low-code tools. (Featured on DestinationCRM.com.)
Posted September 13, 2024
Broadvoice's new WFM tool helps companies manage operations and teams across locations, time zones, channels, and devices using AI-driven forecasting, real-time analytics, and customizable reporting tools.
Posted September 11, 2024
Salesforce's acquisition of Tenyx will extend voice capabilites to Salesforce's chatbots. (Featured on SpeechTechMag.com.)
Posted September 10, 2024
Upstream Works' Omni AI Hub supports client's choice of AI and powers virtual customer self-service and agent assistance.
Posted September 10, 2024
Zayo will integrate RingCentral's RingEX and RingCX solutions as part of its new Zayo UC+ offering.
Posted September 09, 2024
Kore.ai has made its Kore.ai XO Automation and Kore.ai Contact Center AI available in AWS Marketplace.
Posted September 04, 2024
NICE's Integrated Front Door is a centralized gateway for people to access government services. (Featured on DestinationCRM.com.)
Posted September 03, 2024
Glance's Guided CX is now available on the Five9 CX Marketplace.
Posted August 27, 2024
Verified Market Research expects the contact center market to almost triple in six years.
Posted August 27, 2024
ASAPP's contact center AI solutions are integrated with Genesys Cloud.
Posted August 22, 2024
RingCentral's latest RingCX upgrade includes native real-time agent and supervisor assist, coaching insights for quality management, and a bring-your-own IVA framework.
Posted August 21, 2024
GoTo Connect's enhancements include AI-driven customer interaction workflows, actionable customer data, and new integrations. (Featured on DestinationCRM.com.)
Posted August 20, 2024
AWS Marketplace availability lets AWS customers to buy and deploy ASAPP's contact center AI software.
Posted August 14, 2024
The new Five9 Genius AI process helps companies deliver fully customizable artificial intelligence-elevated customer experiences across the customer journey.
Posted August 09, 2024
LivePerson's Conversational Cloud platform is being integrated with Sycurio.Digital for payment processing.
Posted August 08, 2024
PolyAI's collaboration with AWS seeks to drive enterprise adoption of voice AI in customer service.
Posted August 06, 2024
Calabrio's and Five9's integration brings real-time audio and metadata streaming to contact centers.
Posted July 31, 2024
Kore.ai's Express for XO Platform offers smaller businesses easy access to AI chatbots and contact center capabilities.
Posted July 30, 2024
Platform enhancements include extending 8x8 Intelligent Customer Assistant to support voice interactions and additional AI capabilities across the entire 8x8 platform.
Posted July 26, 2024
Vonage's Intelligent SIP drives better management of voice connectivity.
Posted July 26, 2024
Broadvoice has met Trust Services Criteria for data security protection controls.
Posted July 25, 2024
Amazon is adding Amazon Q and Amazon Connect Contact Lens to its Connect contact center platform.
Posted July 22, 2024
Regal.io has joined the 8x8 technology partner ecosystem as a SellWith8 Partner.
Posted July 19, 2024
The two-solution set is outdated and creates unnecessary redundancies.
Posted July 18, 2024
Vodafone Business is expanding its global communications offerings to include RingCentral's native contact center solution, RingCX.
Posted July 17, 2024
Einstein Service Agent is Salesforce's autonomous AI agent to revolutionize chatbot experiences.
Posted July 17, 2024
In customer service, AI is everywhere. (Featured on DestinationCRM.com.)
Posted July 15, 2024
IntelePeer SmartCommunicator brings contact center functionality to Microsoft Teams.
Posted July 12, 2024
Contact Center Builder cuts cloud contact center deployment times significantly.
Posted July 09, 2024
EquiVista by Lighthouse Works delivers a more accessible interface for Genesys Cloud.
Posted June 19, 2024
IR's solution helps monitor contact center performance and productivity.
Posted June 18, 2024
Barry Cooper sat down with CRM magazine writer Phillip Britt at the recent NICE Interactions conference in Las Vegas for a one-on-one interview. (Featured on DestinationCRM.com.)
Posted June 18, 2024
NICE has hailed cloud, digital, and AI technologies as transformative and proved it with the release of CXone Mpower and 1CX unified platforms at its annual Interactions event. (Featured on DestinationCRM.com.)
Posted June 12, 2024
Cognigy levels up as a NICE Prime Partner to deliver AI-powered customer service automation solutions.
Posted June 11, 2024
Full integration of Salesforce Einstein AI with the Five9 platform delivers capabilities for hyper-personalized customer experiences.
Posted June 06, 2024