Cloud-based Support

IPitomy's Resolvix platform brings AI to its unified communications platform.
Posted September 23, 2026

Venizum's Verbis Voice brings real-time voice-to-voice translation to Salesforce Service with DeepL. (Featured on SpeechTechMag.com.)
Posted September 15, 2026

Omilia and Telarus are bringing self-learning agentic CX to clients across the U.S. and U.K.
Posted September 02, 2026

Integration brings Dialpad's conversational intelligence into Glean so customer conversations become usable across the business. (Featured on DestinationCRM.com.)
Posted August 27, 2026

Integration brings AI-powered noise cancellation, accent conversion, and multilingual voice capabilities to the 8x8 Platform for CX. (Featured on SpeechTechMag.com.)
Posted August 20, 2026

The integration makes Regal's autonomous AI voice agents available to Five9 customers.
Posted August 15, 2026

With Clearwave's AI Patient Engagement Platform One agentic workforce automates the entire patient journey.
Posted August 12, 2026

Integration brings Modulate's synthetic voice detection to the Scam.ai platform, helping organizations identify multimodal deepfake threats through a single customer experience. (Featured on SpeechTechMag.com.)
Posted August 12, 2026

PCI Pal partnership brings secure and compliant payment experiences to NiCE customers globally across any business communications channel.
Posted July 31, 2026

8x8's new platform capabilities include conversational intelligence, AI agent deployment, enterprise-wide expert routing, and a workforce management update.
Posted July 30, 2026

Integration embeds Broadvoice's contact center platform inside Dynamics 365, giving agents calls, outcomes, and customer records in one workspace.
Posted July 29, 2026

New agreement enables NiCE to resell RingCentral's RingEX; companies also extend agreement to market and sell RingCentral Contact Center, powered by NiCE CXone.
Posted July 24, 2026

Observe.AI and AWS work together to accelerate adoption of AI Agents for CX.
Posted July 23, 2026

Expanded relationship between Genesys and AWS advances agentic orchestration, scales global availability, and strengthens go-to-market collaboration.
Posted July 23, 2026

transcosmos has added AI agent capabilities in converting its CX platform into trans-DX Plus for Support. (Featured on DestinationCRM.com.)
Posted July 21, 2026

New solutions from PWC US and OpenAI combine advanced AI with industry expertise to deliver personalized, efficient, and scalable customer experiences. (Featured on DestinationCRM.com.)
Posted July 17, 2026

Aqurio helps organizations in complex industries operate more efficiently and scale faster by combining Agentic AI with compliance-first vertical integrations.
Posted July 15, 2026

Through its Early Access Program, Eltropy gives fintech builders and credit unions and community banks a path from idea to deployed agent.
Posted July 08, 2026

Microsoft customers worldwide can now discover and deploy Tendfor Contact Centre and Reception Solution for Microsoft Teams through Microsoft Marketplace. (Featured on DestinationCRM.com.)
Posted July 07, 2026

Alvaria launches an integrated outbound compliance solution for Zoom Contact Center.
Posted July 02, 2026

Pinkfish acquisition expands Genesys Cloud AI with advanced agentic workflow automation and enterprise execution capabilities. (Featured on DestinationCRM.com.)
Posted June 30, 2026

AnywhereNow embeds its Dialogue Cloud Neo contact center platform further into the Microsoft ecosystem.
Posted June 26, 2026

Salesforce's Agentforce Help Agent is an autonomous service agent to resolve customer issues from start to finish.
Posted June 26, 2026

Verint CEO David Rhodes told conference attendees that Verint continues to gain steam under Thoma Bravo and unveiled agentic AI capabilities.
Posted June 24, 2026

8x8 AI Routing connects customers to the best expert across channels and the entire organization.
Posted June 24, 2026

Krisp's new capabilities cover 100% of calls for quality and compliance, and protect every live interaction against synthetic caller fraud, real-time social engineering, and agent identity fraud.
Posted June 24, 2026

Five9 Voice AI Agents provide human-like conversations, real-time responsiveness, enterprise-grade governance, and seamless AI + Human collaboration.
Posted June 24, 2026

Alorica is making Crescendo's CX platform available to its customers. (Featured on DestinationCRM.com.)
Posted June 23, 2026

Partnership enables companies to scale automation while meeting industry compliance standards. (Featured on DestinationCRM.com.)
Posted June 23, 2026

Agentic AI guidance expands CallMiner RealTime, delivering on-demand, context-aware support to contact center agents during live customer interactions. (Featured on DestinationCRM.com.)
Posted June 22, 2026

Medallia to transfer ownership to a group led by Blackstone, Apollo, and FSK and reposition itself. (Featured on DestinationCRM.com.)
Posted June 18, 2026

Alvaria and Parloa are teaming up for compliant, high-performance AI agents for CX.
Posted June 18, 2026

TELUS Digital and Cresta have partnered to deliver AI agents and augment human agents.
Posted June 16, 2026

Fin brings to Salesforce additional AI agent capabilities to complement Agentforce. (Featured on DestinationCRM.com.)
Posted June 15, 2026

As AI's capabilities grow, the impact on the contact center will be even more transformational, conference speakers conclude. (Featured on DestinationCRM.com.)
Posted June 11, 2026

NiCE World speakers highlight returns from AI when many other companies are struggling to find ROI. (Featured on DestinationCRM.com.)
Posted June 10, 2026

During NEXUS pre-conference talks delivered as part of NiCE World 2026, speakers pointed to serious gains from AI. (Featured on DestinationCRM.com.)
Posted June 09, 2026

Integrated cloud PBX and contact center platform extends AI, analytics, and operational intelligence across the organization.
Posted June 09, 2026

Zendesk Support Assistant integrates Microsoft Agent 365 to support employees through AI-powered workflows inside Microsoft Teams, Outlook, Word, and more.
Posted June 03, 2026

Afiniti Agents, Afiniti Orchestrator, and Afiniti Intelligence join Afiniti Pairing in one platform to help contact centers manage support issues and protect customer lifetime value.
Posted May 28, 2026

Partnership brings the Hyro specialized, healthcare-native AI agents to the Five9 Intelligent Cloud Contact Center.
Posted May 26, 2026

GoTo Connect CX Complete unifies the full customer experience, while LogMeIn updates include agentic AI, real-time insights, deeper integrations, and enhanced security.
Posted May 20, 2026

Zendesk's new Agent Builder, omnichannel AI agents, Copilots, and outcome-based pricing round out the updated offerings.
Posted May 20, 2026

Brainfish Live Agent Handoff for Zendesk is a structural fix for the dead-end AI handoff problem.
Posted May 20, 2026

Tool calling, GPT-5-class reasoning, and improved transcription are available now in 8x8 AI Studio.
Posted May 15, 2026

Partnership leverages NiCEs CXone and AI technologies for agentic virtual agents.
Posted May 14, 2026

Ribbon's cloud-native technology comes to Salesforce's Agentforce Contact Center in the Public Cloud.
Posted May 14, 2026

Joint solution pairs capabilities from NiCE CXone with ServiceNow Customer Service Management.
Posted May 08, 2026

GoTo Grasshopper's new features include AI call transcripts and summaries, voicemail and sentiment insights, and AI receptionist capabilities.
Posted May 07, 2026

Twilio's new platform capabilities orchestrate context-rich conversations with persistent memory across multiple channels for humans and AI agents
Posted May 06, 2026

Connect with SCS



Email Newsletter

Receive customer service news, trends, and analysis, plus expert advice.
Periodically, get important offers from SmartCustomerService.com or our advertising partners.

Webinars

More Webinars

Content Library

More Content Library