Upstream Works' additions include a streamlined UX, Real-Time Transcriptions, and AI insights.
Posted October 02, 2025
Abby Connect's virtual receptionist leverages Deepgram's real-time speech-to-text technologies. (Featured on SpeechTechMag.com.)
Posted October 01, 2025
boost.ai added Express Voice, real-time transcription, performance analytics, speech-to-text fine-tuning, and natural background audio. (Featured on SpeechTechMag.com.)
Posted October 01, 2025
Customer self-service is better today, but it takes effort to use it successfully. (Featured on DestinationCRM.com.)
Posted October 01, 2025
PCI Pal's new dashboards and automated reporting empower contact center leaders with actionable insights.
Posted October 01, 2025
Talkdesk launches Microsoft Teams integration and Talkdesk Customer Experience Automation on Microsoft Azure Marketplace. (Featured on DestinationCRM.com.)
Posted September 30, 2025
LoopUp and Luware partnership brings Microsoft Teams integration to customer service operations. (Featured on DestinationCRM.com.)
Posted September 24, 2025
The Hammer Cloud Platform for testing customer experience applications is now available in AWS Marketplace. (Featured on DestinationCRM.com.)
Posted September 24, 2025
Kenect Voice AI is a virtual receptionist for auto dealerships and service departments. (Featured on DestinationCRM.com.)
Posted September 24, 2025
NextGen Navigator is an automated customer service agent for answering inbound calls. (Featured on DestinationCRM.com.)
Posted September 23, 2025
The future of customer experience lies in distributed, agentic AI that extends beyond contact centers to empower every employee across sales, operations, and support to deliver smarter, faster, and more human interactions.
Posted September 23, 2025
Five9's integration with ServiceNow combines real-time transcription and unified routing.
Posted September 16, 2025
Three new AI agent roles join PolyAI's customer-facing agents.
Posted September 16, 2025
Calabrio's Workforce Intelligence is an AI-powered workforce management solution.
Posted September 16, 2025
ASAPP introduces enterprise-grade capabilities to build and govern at scale.
Posted September 16, 2025
TNS Enterprise Voice Security protects inbound contact center traffic from fraud.
Posted September 16, 2025
Here's some guidance on what an AI adoption journey should look like.
Posted September 12, 2025
Genesys' expanded partnership with ServiceNow enables A2A customer experience orchestration. (Featured on DestinationCRM.com.)
Posted September 10, 2025
Interactions acquisition is expected to strengthen and extend SoundHound's capabilities in agentic AI.
Posted September 09, 2025
Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event. (Featured on DestinationCRM.com.)
Posted September 09, 2025
CallTrackingMetrics' new AI-powered voice agents provide 24/7 customer support while preserving the human touch.
Posted September 08, 2025
RingCentral adds workforce management capabilities to RingCX with its CommunityWFM acquisition.
Posted September 08, 2025
IntelePeer's collaboration with Waterfield looks to accelerate AI-driven CX modernization.
Posted September 04, 2025
Eltropy's agentic AI platform delivers conversational voice automation to deflect up to 60 percent of calls.
Posted September 03, 2025
Phreesia's VoiceAI is a conversational AI solution to transform call management in healthcare.
Posted September 03, 2025
LivePerson's AWS integration will help companies unify voice and digital customer experiences.
Posted August 26, 2025
Sendbird Voice AI provides seamless integration with SMS, email, and chat for customer service. (Featured on SpeechTechMag.com.)
Posted August 26, 2025
Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on DestinationCRM.com.)
Posted August 25, 2025
CallMiner OmniAgents are virtual agents that help companies engage customers across voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 20, 2025
Dialpad's latest platform updates include new integrations, reporting, analytics, and insights.
Posted August 19, 2025
8x8 has added AI-driven engagement, payments, and personalization to its flagship platform. (Featured on .)
Posted August 19, 2025
New integration bridges 8x8 Platform for CX with core banking systems from MNET
Posted August 15, 2025
Five9 integrates its cloud contact center technology with Epic's EHRs through Five9 Fusion for Epic.
Posted August 15, 2025
AI delivers fully automated forecasting in CommunityWFM's contact center software.
Posted August 13, 2025
Expanded collaboration brings NiCE's CXone Mpower together with Agentforce in Salesforce Service Cloud.
Posted August 13, 2025
Intiveo has expanded the availability of Intiveo Voice for multi-location dental practices. (Featured on DestinationCRM.com.)
Posted August 12, 2025
Agent Assist for email empowers teams to deliver support on that channel; while email support in Conversation Intelligence unlocks voice of the customer visibility in email exchanges.
Posted August 12, 2025
TPx's UCx Contact Center is a cloud-based solution for support across voice and digital channels.
Posted August 12, 2025
Capacity acquires Call Criteria and Verbio Technologies to expand speech analytics, voice automation, and QA capabilities.
Posted August 08, 2025
IntelePeer's latest SmartAgent release is tailored for dental service organizations.
Posted August 07, 2025
New AI delivers fully automated forecasting for contact center operations.
Posted August 07, 2025
8x8's recent innovations around AI accelerate agent and self=service interactions.
Posted August 07, 2025
The renewed partnership between NiCE and RingCentral strengthens integrated AI-powered UCaaS and CCaaS solutions.
Posted August 06, 2025
New capabilities added to AIR include scheduling with Google and Outlook, additional language support, and an expanded international footprint.
Posted August 06, 2025
The Keep Call Centers in America Act would ensure when Americans call a call center, they can speak to a human located in the United States
Posted August 05, 2025
Pega's new service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences.
Posted August 05, 2025
Cloudhesive customers can now leverage Glance's Guided CX for real-time, personal digital interactions.
Posted August 05, 2025
AT&T has expanded its Office@Hand business communications portfolio with RingCX Contact Center and RingSense Conversational Intelligence.
Posted August 04, 2025
Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration. (Featured on DestinationCRM.com.)
Posted August 01, 2025
Alvaria and CallMiner platform users benefit from deep customer insights, agent guidance, personalized outreach capabilities, and more. (Featured on DestinationCRM.com.)
Posted July 30, 2025