As AI's capabilities grow, the impact on the contact center will be even more transformational, conference speakers conclude. (Featured on DestinationCRM.com.)
Posted June 11, 2026
NiCE World speakers highlight returns from AI when many other companies are struggling to find ROI. (Featured on DestinationCRM.com.)
Posted June 10, 2026
During NEXUS pre-conference talks delivered as part of NiCE World 2026, speakers pointed to serious gains from AI. (Featured on DestinationCRM.com.)
Posted June 09, 2026
Integrated cloud PBX and contact center platform extends AI, analytics, and operational intelligence across the organization.
Posted June 09, 2026
8x8 Pulse provides conversational intelligence, while 8x8 Resolve provides critical communication management. (Featured on DestinationCRM.com.)
Posted June 03, 2026
Modulate has released its flagship Velma model through its developer API. (Featured on SpeechTechMag.com.)
Posted June 03, 2026
Zendesk Support Assistant integrates Microsoft Agent 365 to support employees through AI-powered workflows inside Microsoft Teams, Outlook, Word, and more.
Posted June 03, 2026
Broadvoice GoEngage and AI Analyst bring voice AI and conversational insights to GoContact.
Posted June 03, 2026
Afiniti Agents, Afiniti Orchestrator, and Afiniti Intelligence join Afiniti Pairing in one platform to help contact centers manage support issues and protect customer lifetime value.
Posted May 28, 2026
Capacity's AI Analytics Assistant lets users ask natural language questions about their Capacity data and generate executive-ready insights, charts, and reports.
Posted May 26, 2026
Most contact center AI failures trace back to stale source content in the help center, not to the model, and three operational fixes restore accuracy without buying anything new.
Posted May 20, 2026
Joint solution pairs capabilities from NiCE CXone with ServiceNow Customer Service Management.
Posted May 08, 2026
SoundHound's OASYS helps businesses create conversational AI agents that will build and continually improve themselves across digital or physical channels.
Posted May 05, 2026
8x8 Platform for CX now includes capabilities for artificial intelligence agent development, analytics, mobile authentication, and managing front-line teams.
Posted May 05, 2026
3CLogic's latest updates to Voice AI Hub include new outbound voice AI agents, multimodal voice AI capabilities, and automated AI agent evaluations. (Featured on DestinationCRM.com.)
Posted April 28, 2026
ALDO Group improved its customer experiences with Five9.
Posted April 17, 2026
Contact center-as-a-service solutions remain a core platform, but their roles are evolving. (Featured on DestinationCRM.)
Posted April 15, 2026
Partnership delivers Google Cloud CCaaS and Gemini Enterprise for Customer Experience through AVANT's Global Network of Trusted Advisors.
Posted April 13, 2026
Modulate's Velma Deepfake Detect enables full-call deepfake detection at production scale.
Posted April 01, 2026
AI is opening new doors for contact center agents, managers, and customers. (Featured on DestinationCRM.com.)
Posted April 01, 2026
Cyara's new voice agent testing and AI governance modules deliver continuous validation for autonomous CX. (Featured on DestinationCRM.com.)
Posted March 31, 2026
Forethought deal enables Zendesk to advance its resolution platform with self-improving AI agents. (Featured on DestinationCRM.com.)
Posted March 31, 2026
Vonage Contact Center with ServiceNow Voice integrates enterprise-grade voice and AI capabilities directly into enterprise workflows.
Posted March 24, 2026
With Amazon Cionnect's new AI Assistant, contact center managers can query systems for improved oversight.
Posted March 18, 2026
LivePerson Sync enables seamless integration with systems like Salesforce, Microsoft, and ServiceNow, bringing CRM data and workflows directly into the live agent workspace. (Featured on DestinationCRM.com.)
Posted March 17, 2026
Vida's latest AI Agent Operating System Release delivers omnichannel capabilities, centralized control, and flexible integrations. (Featured on DestinationCRM.com.)
Posted February 10, 2026
Cisco partners with ServiceNow to deliver a cloud-native contact center solution for ServiceNow CSM, CRM, and ITSM environments.
Posted February 10, 2026
Calabrio Omni Agent Intelligence for Calabrio ONE unifies quality and performance across human and AI agents. (Featured on DestinationCRM.com.)
Posted January 15, 2026
Polaris Market Research projects the global speech analytics market to reach $11.452 billion by 2032. (Featured on SpeechTechMag.com.)
Posted January 12, 2026
CallTrackingMetrics' name change reflects a shift from a call analytics provider to a platform built to interpret and optimize every customer conversation across all channels. (Featured on DestinationCRM.com.)
Posted January 12, 2026
Kustomer customers can now resolve "Where is my order?" and "Where is my refund?" requests with real-time order, shipping, and returns data inside a single view. (Featured on DestinationCRM.com.)
Posted December 17, 2025
AI automation and observability assistants give CX teams instant clarity into their workflows and AI behavior.
Posted December 05, 2025
Latest partnership will leverage 3CLogic's Communication Platform as a Service (CPaaS) and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow's AI Experience. (Featured on DestinationCRM.com.)
Posted December 02, 2025
AVOXI's Proactive Service offering is a diagnostic solution to preemptively identify and fix global voice channel vulnerabilities. (Featured on DestinationCRM.com.)
Posted November 20, 2025
New capabilities across the 8x8 Platform for CX help teams resolve issues on first contact, streamline follow-ups, and work more efficiently. (Featured on DestinationCRM.com.)
Posted November 20, 2025
ASAPP's CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels.
Posted November 19, 2025
The UJET deal with Spiral adds foundational building blocks for conversational AI, predictive analytics, and business intelligence. (Featured on DestinationCRM.com.)
Posted November 18, 2025
The numbers that mattered yesterday won't get us where we need to go tomorrow. AI gives us the data, speed, and insight to finally align CX metrics with customer and business reality.
Posted October 31, 2025
Alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experiences at scale. (Featured on DestinationCRM.com.)
Posted October 30, 2025
HGS Interaction Intelligence enables companies to analyze nearly 100 percent of interactions across channels. (Featured on DestinationCRM.com.)
Posted October 28, 2025
NiCE Cognigy's new AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Agents always-on and trusted. (Featured on DestinationCRM.com.)
Posted October 17, 2025
Vonage's Agentforce Identity Insights and Fraud Detection helps contact center agents detect fraud risks, verify customers, and validate effective communications channels in real time.
Posted October 14, 2025
New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights.
Posted October 14, 2025
CallMiner adds intelligent CX automation, analytics, and translations to its agentic AI framework. (Featured on DestinationCRM.com.)
Posted October 07, 2025
PCI Pal's new dashboards and automated reporting empower contact center leaders with actionable insights.
Posted October 01, 2025
Calabrio's Workforce Intelligence is an AI-powered workforce management solution.
Posted September 16, 2025
TNS Enterprise Voice Security protects inbound contact center traffic from fraud.
Posted September 16, 2025
Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on DestinationCRM.com.)
Posted August 25, 2025
CallMiner OmniAgents are virtual agents that help companies engage customers across voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 20, 2025
Dialpad's latest platform updates include new integrations, reporting, analytics, and insights.
Posted August 19, 2025