NiCE Cognigy Named the Only Customers’ Choice for Conversational AI Platforms
NiCE Cognigy is the only vendor recognized as a Customers’ Choice in the 2025 Gartner® Voice of the Customer for Conversational AI Platforms — a distinction based entirely on real enterprise reviews and ratings.
The 2025 Gartner® Voice of the Customer aggregates hundreds of peer reviews across industries and regions. NiCE Cognigy exceeded market averages for both Overall Experience and User Interest and Adoption, naming us as the sole vendor to be recognized as a Customers’ Choice.
The report includes:
- Insights for buyers of technology and services based on Gartner Peer Insights™ reviews
- Rankings based on real enterprise reviews and ratings
- Scores for User Interest and Adoption and Overall Experience
Access the report.