Tom Darnell

Chief operating officer of IRIS Audio Technologies
Tom Darnell

Articles by Tom Darnell

AI-powered tech that can enhance the quality of audio is the solid solution to bridge the gap between company values and agents' realities.
Posted September 01, 2023

Audio is central to CX, especially in an increasingly virtual world. The lack of investment in audio technology is having a major impact on call center success and the well-being of agents.
Posted August 01, 2022