Tim Pickard

Chief marketing officer of Sabio Group
Tim Pickard

Tim Pickard is chief marketing officer of Sabio Group, a global digital customer experience (CX) transformation specialist. In a career spanning more than three decades as an IT and technology leader, he has managed networked global marketing teams for NewVoiceMedia, Mimecast, and RSA Security.

Articles by Tim Pickard

An increase in remote workers, advances in voice biometrics, and better call routing systems are just some of the changes that the call center may see in the future.
Posted February 11, 2015