Rebecca Jones

General manager of Mosaicx
Rebecca Jones

Rebecca Jones is general manager of Mosaicx. In her career of more than 25 years, she has held a broad range of operations executive roles focused on growing businesses, people, and profit margins. She also serves as a member of the board for the Families for Effective Autism Treatment (FEAT) of Louisville, Ky.

Articles by Rebecca Jones

Successful generative AI integration for customer service requires a clear vision, practical use cases, andcontinual monitoring.
Posted January 08, 2024

Organizations that leverage conversational AI can navigate the shifting CX landscape by forging personalized connections and elevating customer loyalty.
Posted October 02, 2023

Amid tight labor markets and rising customer expectations, customer service departments are using AI-enabled tools to stay competitive.
Posted March 01, 2023