Randi Busse

Randi Busse

Randi Busse is a customer service speaker, trainer, and author of Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU! Her company, Workforce Development Group, (www.workdevgroup.com) provides training and coaching to improve customer service, increase customer retention, and create a culture of ownership among employees.

Articles by Randi Busse

The patient was someone's mother--MINE!
Posted May 11, 2018

Empower and engage employees and they will provide better service to customers.
Posted December 22, 2017

If you think it's not about the customer, go back and read the title of this article again.
Posted October 06, 2017

Customer service is the responsibility of everyone in your company, from the CEO to the janitor.
Posted July 28, 2017

8 mistakes companies make when dealing with customers on social media.
Posted March 03, 2017

Respected and engaged employees provide better service to customers.
Posted December 16, 2016

Tips for creating an engaged workforce that will ultimately lead to happier customers.
Posted September 09, 2016

Here's a list of what you should...and shouldn't...do to get and keep my business.
Posted June 10, 2016

Look at the experiences you are providing customers to keep them coming back to you.
Posted March 04, 2016