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Editorial Submissions
Rammohan Natarajan
Rammohan Natarajan
is senior vice president of business transformation at Firstsource.
Articles by Rammohan Natarajan
Smarter Automated Processes Can Enable Contact Centers to Lower Costs and Improve Service
Disconnected data can spell disaster for a contact center. However, in many cases, it's possible to create a single, user-friendly automated interface that brings together relevant information from discrete sources.
Posted May 07, 2014
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