Ori Faran

Founder and CEO of CallVu
Ori Faran

Articles by Ori Faran

Before diving headfirst into digital transformation, customer service leaders must carefully weigh several considerations.
Posted May 21, 2024

With the right strategy, impossible can become inviting when it comes to IVR interactions.
Posted March 19, 2024

Digital transformation is the best way to truly enhance customer engagement while safeguarding the bottom line.
Posted July 09, 2018

When you can interface with a vacuum cleaner more easily than you can with a major financial institution, something is clearly wrong with digital customer service.
Posted April 02, 2018

With insurance calls expected to rise, companies can improve experiences with digital call center technologies like visual IVR.
Posted October 03, 2017