Jennifer Passini

Senior director of solutions strategy at InMoment
Jennifer Passini
Jennifer Passini, Ph.D., is senior director of solutions strategy at InMoment and has designed and implemented experience improvement programs for almost 20 years. Today, she is a strategist dedicated to providing consultative support to clients, helping them design programs  to reach their desired experience outcomes and business objectives.
She has managed a wide variety of customer satisfaction programs within the financial services and retail sectors. She holds a Ph.D in applied experimental psychology with an emphasis on consumer behavior.

Articles by Jennifer Passini

Text analytics turns structured and unstructured feedback into actionable insights with real business benefits.
Posted June 08, 2021