Anand Subramaniam

Senior vice president of marketing at eGain
Anand Subramaniam

Articles by Anand Subramaniam

Prioritizing digital channels, unifying and orchestrating conversations, knowledge, and AI, and working with a proven solution provider will elevate healthcare CX.
Posted February 13, 2024

Prioritizing digitalization, unifying conversations and knowledge, and working with a proven solution provider will enable government agencies to improve their customer experiences.
Posted September 11, 2023

Companies can address the looming AX crisis by reimagining knowledge management with an omnichannel knowledge hub.
Posted November 28, 2022

As boomers retire, their contact center employers will need to figure out new ways to share the knowledge they acquired over their careers.
Posted March 18, 2022

Digital interaction technologies can protect companies during the current crisis and future-proof them for events down the road.
Posted March 16, 2020

11 reasons chatbots fail and what you can do to avoid the same mistakes.
Posted June 17, 2019

Here are seven qualities that are key to improving agent experiences with the software and equipment they use every day.
Posted March 18, 2019

Guidance is the key to Uber's and Lyft's successes, and it can work for contact centers too.
Posted December 10, 2018

Action leadership is the missing middle between just thinking about customer experience and leading on performance.
Posted August 06, 2018

Virtual assistants should be knowledgeable as well as polite and conversational.
Posted March 08, 2018

Six proven use cases for artificial intelligence as a contact center customer service tool.
Posted October 10, 2017

Done right, knowledge management can be the secret to customer service success.
Posted May 16, 2017

When customers start on digital channels for customer service, they'd prefer to stay in those channels throughout their interactions.
Posted September 20, 2016

The right knowledge, powered by artificial intelligence, can have a positive effect on all of the top contact center metrics.
Posted April 12, 2016